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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Wonderful Mortgage Customer Service Rep

I had a call today with Zoey regarding a mortgage switch, and I just wanted to share how impressed I was with her service. She was absolutely lovely to speak with – friendly, patient, and professional throughout the entire conversation. Zoey has a wonderful phone manner that immediately put me at ease. She took the time to clearly explain the entire mortgage switch process, breaking down each step so I could fully understand what it would entail. I never felt rushed or confused, and her explanations made a potentially overwhelming process feel simple and manageable. It was genuinely one of the most pleasant customer service experiences I’ve had in a long time. Thank you, Zoey! Reviewed on: 22nd September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Zoe and it’s made their day! Response date: 23rd September 2025

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