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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Excellent service from a very approachable team.

When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out what products might be available to me. From that first call right through to completion, I have received excellent service from every single one of the team with whom I have spoken....Zoey, Joe, Raj and especially Stephen. As an elderly person, I appreciate very much the patience and clarity of all the team. Every step of the way, all details were described and any clarification I needed was provided which meant I could make a decision as to what was appropriate for me with confidence. In addition to the mortgage, I wished to arrange Buildings and Contents insurance. This was accomplished with the same calm, friendly, reassuring efficiency. I am most grateful to everyone concerned. Reviewed on: 27th November 2025

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