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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.63 (100 reviews)

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4.62

Based on 100 reviews, last reviewed 21st May 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Outstanding customer service throughout! I had an exceptional customer experience with Stephen as my mortgage adviser. From the very beginning of the application process, they provided clear,... Read more Reviewed on: 1st May 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (100)

Excellent communication by email, by post and phone

Excellent communication by email, by post and on the phone. It is possible to get through to a 'real;' person who can answer all my queries and can guide me through online documents. Very helpful and patient -as i am hard of hearing Reviewed on: 24th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks Margaret - that’s so nice to read! As we all have our own individual circumstances, it’s great to see you’ve had a positive experience with us. If phone calls are difficult to hear, an app called Relay UK may make it a bit easier. You can google it and take a look, or get in touch with us and we'll walk you through it. Response date: 25th June 2024

Happy to Recommend

Lovely polite lady, no pressing buttons or ghastly music, and she was easily understood, exceedingly knowledgeable and quickly put me at ease, as I was anxious over my fix ending, and the likely increased cost I was facing Reviewed on: 18th June 2024

Mortgage Product Swap

I have always had good customer service when ringing and this morning was no exception. I spoke to Maria Giusti, who answered all my questions thoroughly, seeking information if she didnt know the answer. She was friendly and professional and gave me a very positive experience! What a credit to your staff! Reviewed on: 10th June 2024

Excellent, with exemplary staff. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich Building Society. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us, despite having had a mortgage with them for 15 years, never having had arrears, or asking for a payment holiday. We felt it was definitely because of our age. The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals - & we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional, and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Recently, we have applied for additional borrowing, and after an initial enquiry, arranged an appointment with Ethan Whight, a Mortgage Advisor, to call me to discuss. He is an excellent Mortgage advisor, professional, efficient, patient and understanding. He has an excellent manner, and clearly explained the process to me, and next steps. Ethan is an asset to Suffolk Building Society, and we're sure he'll go far within the company with his excellent attitude and skills. It was a pleasure to do business with him. We’re very grateful to him for his help, and knowledge. We cannot praise him, and all his colleagues who have helped us over the years, highly enough. Suffolk Building Society, and its staff, are exemplary. Ethan personifies the values of the company and deserves every success. Many thanks. Reviewed on: 5th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Sue, thank you so much for your incredibly kind words about our member experience! Would you mind emailing [email protected] as we'd like to ask your permission to share this review. Thanks again, we're thrilled that you are such a great brand ambassador. Response date: 6th June 2024

Efficient, friendly service.

Efficient, friendly service. Very happy. Reviewed on: 26th May 2024

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

Maria Giusti very professional

Maria Giusti was a pleasure to detail and very professional service. Reviewed on: 5th April 2024

Friendly helpful staff.

Friendly helpful staff. I needed an expat mortgage and Suffolk offered a great product. Reviewed on: 18th March 2024

Our experience with Suffolk building society

We've been customers for five years and have always been kept well informed about products and services. Staff are pleasant, helpful and respond promptly to queries. Reviewed on: 19th February 2024

Wanted to remortgage our home in retirement to help...

Wanted to remortgage our home in retirement to help our son get on property ladder. Suffolk BS team could not have been more helpful and efficient Reviewed on: 3rd February 2024

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