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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (136 reviews)

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4.67

Based on 136 reviews, last reviewed 2nd Jun 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer Service is excellent. I have been with Suffolk BS for three years now, with recent changes to my mortgage arranged by telephone and email. The process was necessarily thoro... Read more Reviewed on: 2nd June 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (136)

A trusted partner - On hand to answer your call

Over the past 4 months whilst we have been searching for a property to purchase, Ethan and the team have been supportive throughout, updating the Decision in Principle as needed. Always respond with a good timeframe via email and you can always talk to somebody when you call. Shout out to Maria who has taken lots of calls:) They always remember you, and do exactly what they say they are going to do. They have made my experience stress free, and for that I am very grateful. Now we are at the stage of applying for the mortgage, in preparation for that, I had an appointment call with Ethan which was thorough and educational. Thank you to Ethan, Maria and the team at Suffolk Building Society for being a trusted partner in my house buying experience. Reviewed on: 9th October 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society This is fantastic to hear. Thank you so much Louise for taking the time the leave this review. We hope the rest of your house buying progresses well! Response date: 10th October 2025

The mortgage process was smooth & the time it took w...

The mortgage process was smooth & the time it took was reasonable. The advisor was very honest, knowledgeable & treated us like how customers should be treated; with respect. It was a personal experience. Reviewed on: 26th September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Charlie, Thank you for leaving us this feedback. It's really appreciated. We're glad you felt treated with respect. Response date: 29th September 2025

Wonderful Mortgage Customer Service Rep

I had a call today with Zoey regarding a mortgage switch, and I just wanted to share how impressed I was with her service. She was absolutely lovely to speak with – friendly, patient, and professional throughout the entire conversation. Zoey has a wonderful phone manner that immediately put me at ease. She took the time to clearly explain the entire mortgage switch process, breaking down each step so I could fully understand what it would entail. I never felt rushed or confused, and her explanations made a potentially overwhelming process feel simple and manageable. It was genuinely one of the most pleasant customer service experiences I’ve had in a long time. Thank you, Zoey! Reviewed on: 22nd September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Zoe and it’s made their day! Response date: 23rd September 2025

If they had a zero stars

If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Reviewed on: 10th September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Simon, thanks for taking the time to leave a review. We’re sorry that our mortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 18th September 2025

Happy customer

Stephen was really great to deal with - very responsive and informative at each step. Was a very easy process with Suffolk. Reviewed on: 8th September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and it’s made their day! Response date: 30th September 2025

Really need to review processes and products

We originally sought to port our mortgage but were advised that the portal was down for a sustained period, but if we chose a new mortgage it could be done quickly, which we did. The survey on the purchased property took over 8 weeks to complete and we felt that we were being encouraged to take out an expensive product, which as a 40 year term was totally senseless given I will be paying until I am 110 and my wife 100 years of age. Overall we were left frustrated by the process and disappointed by the product by felt obliged by the system to continue Reviewed on: 29th August 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear John, We're really sorry to hear about your experience. If you'd like to discuss this with us please email us at [email protected] or give us a call on 0330 123 0723. Best wishes, Suffolk Building Society. Response date: 9th September 2025

Disappointed

As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very satisfied up to now, but maybe now I am over 70 they don't want my business. Disappointed Reviewed on: 13th August 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Barbara, thanks for taking the time to leave us a review. We’re sorry to hear that the product you were offered didn’t appeal to you. We pride ourselves on offering the same mortgage rates to members of all ages, we also have no maximum age on any of our products. We constantly review our products to ensure that rates are competitive and provide fair value, and to balance the needs of savings and mortgage members. If you’d like to get in touch with us again please feel free to email us at [email protected] Response date: 14th August 2025

New owner, new product

Recently had to move a mortgage into my sole name, and then port to a new product. SBS was the gold standard throughout both, being informative, proactive, and doing their best to resolve blockers. I really appreciated everyone I spoke to and how they helped with a process that was, at times, quite frustrating. Reviewed on: 23rd July 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s so nice to hear – Thank you! Everyone’s got their own individual circumstances, so it’s great to hear we’re doing it well. From all of us, we look forward to hearing from you again soon! Response date: 24th July 2025

Excellent customer service - Stephen Lye to be very...

I found the representative - Stephen Lye to be very personable and supportive. He had alot of patience and guided me through the process. Reviewed on: 14th July 2025

Outstanding, friendly, efficient and thoughtful serv...

Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience we have ever had with banks or building societies. Being a customer with the Suffolk Building Society has brought us financial peace of mind. Reviewed on: 23rd June 2025

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