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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (149 reviews)

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4.74

Based on 149 reviews, last reviewed 3rd Oct 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing customer support My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previ... Read more Reviewed on: 3rd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (149)

Outstanding customer service throughout!

I had an exceptional customer experience with Stephen as my mortgage adviser. From the very beginning of the application process, they provided clear, thorough explanations and made sure I understood every step. Nothing was ever too much trouble—they were always patient, professional, and genuinely committed to helping me find the best mortgage option. Their outstanding customer service made what could have been a stressful process feel smooth and straightforward. I highly recommend Suffolk Building Society to anyone looking for expert advice and top-quality support. Reviewed on: 1st May 2025

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Reviewed on: 13th March 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Clare, thanks for taking the time to leave a review. We’re sorry that our remortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 25th March 2025

Lynmede Mortgage - Stephen Lye

From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent customer service and attentive nature in which he progressed what he could at pace. A true asset to the business, thank you. Reviewed on: 24th February 2025

Wonderful customer services.

Wonderful customer services. Helpful and professional when called, very understanding and caring. Nothing is too much trouble to explain. Excellent service on every call. Excellent products too. Reviewed on: 17th February 2025

Re Joe Gregory in the Mortgage Sales Team

I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpful in explaining things and very informative and straightforward in answering my questions. He was also extremely patient in dealing with my lack of IT skills and helping me through the various processes. I would recommend him to anyone who wanted help with a mortgage-related enquiry. Reviewed on: 10th February 2025

Suffolk Building Society - Simply.the Best

I.was.informed that.my current product was nearing completion. I subsequently spoke to.a mortgage specialist adviser (Maria) who was exceedingly helpful, extremely pleasant and I have to.add that with Maria's excellent knowledge.of product availability and professional guidance, I am 100% delighted.that.i have chosen a new.product specific to my requirements. Reviewed on: 21st January 2025

Additional borrowing. Excellent mortgage consultant.

We needed to borrow some additional money to finish the self-build that had been completed using a Suffolk/ Ipswich self-build loan. Stephen (Lye) was our consultant, and did a first class, thoroughly professional job in taking us through the process, and explaining every stage comprehensively. Stephen was a credit to the company, and thoroughly recommended. Thanks, and congratulations. Reviewed on: 20th December 2024

Excellent advice on taking out an additional advance.

Very good advice on taking out an additional advance on our Suffolk Mortgage. The Advisor (EW) explained everything clearly and helped us come to a decision re how to proceed. He was much more knowledgeable than other bank or building society advisers I have dealt with before. Reviewed on: 3rd December 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s lovely to hear – Thank you! Everyone’s circumstances are different, so it’s great to know our advisors are giving you what you need. We look forward to hearing from you again soon! Response date: 4th December 2024

Great delivery

A really quick, helpful response to my enquiry about extending my mortgage and this has been my uniform experience of Suffolk BS. Reviewed on: 28th November 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s so nice to hear – Thank you! Everyone’s got their own individual circumstances, so it’s great to hear we’re doing it well. Response date: 29th November 2024

Stephen Lye and his team really supported me through...

Stephen Lye and his team really supported me throughout my mortgage. He was professional, helpful and communicative. I would recommend him and the building society for being supportive, knowledgeable and helping me to buy my first home. Reviewed on: 20th November 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and he's so pleased you've got in touch. Response date: 21st November 2024

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