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Clare R

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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Reviewed on: 13th March 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Clare, thanks for taking the time to leave a review. We’re sorry that our remortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 25th March 2025

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