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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.62 (115 reviews)

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4.58

Based on 115 reviews, last reviewed 26th Sep 2025

38% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

The mortgage process was smooth & the time it took w... The mortgage process was smooth & the time it took was reasonable. The advisor was very honest, knowledgeable & treated us like how customers should b... Read more Reviewed on: 26th September 2025

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (115)

Innovative , helpful and clear

As an older buyer I was looking for a small mortgage when moving house a couple of years ago . I was over an age at which most Building Societies would consider an applicant , or if they did they would impose very tight limits on the period of time over which any mortgage product could be taken . The Ipswich Building Society as it was at the time were the leading providor of the product I was looking for , a mortgage aimed at the older customer available over a time frame of up to 30 years making repayments highly affordable all of which was the ideal solution for myself . Why more Building Societies do not offer such products is always a mystery to me , I would be representative of a large group of potential customers who have stable income , backed by large cash reserves giving a low loan to value ratio so in many ways representing a sound investment for a mortgage company. Throughout the initial discussion and application period the society was extremely clear in its communication and the staff were always polite and accessable when questions arose . The on line portals for paperwork worked very smoothly and access to them secure yet straightforward , overall a very smooth process at what can be a stressful time if all elements dont go as planned . I would without doubt recommend the society to anyone looking for a mortgage and strongly suggest that they at least have a conversation with them to see how they may be able to help in a potential property purchase . Reviewed on: 10th February 2023

Very helpful Self Build

We were looking for a Self Build mortgage and approached several lenders who purported to offer this. Iinvariably after jumping through several hoops there was always an issue of one sort or another. Tried Ipswich / Suffolk and they were exteremly helpful and helped us secure our mortgage. The people we dealt with were always very friendly and helpful and I would definitely recommend them. Reviewed on: 9th February 2023

Self build mortgage

I would like to say how impressed I am with Suffolk building society. I arranged a self build mortgage with them and the whole process was easy and went smoothly from start to finish. They are on hand to answer any questions, they were quick to arrange valuations at various stages of the build and quick to release funds. Certainly the building society to consider if you are looking to fund a building project. Reviewed on: 8th February 2023

I have always recommended Ipswich Building Society to anyone who are trying to get a mortgage

Always helpful in all of there building society's and when you contact by phone or email Reviewed on: 8th February 2023

Excellent service, really accommodating with disabled customers.

I’ve been with Suffolk building society for five years on a joint mortgage, recently had to change products due to now buying a house on my own and they’ve been super accommodating and really helpful. They’ve understood that I’ve been rushed by the newbuild developers and they’ve tried their best to accommodate, they have also been amazing in terms of accessibility and trying to help out as much as they could with a visually impaired customer. I can’t fault them at all, and I have been really impressed with them. They were my first choice when looking into a new mortgage for the new property Reviewed on: 7th February 2023

Suffolk Building Society Progressive and Responsive to Customers

Suffolk Building Society is a very helpful and reasonable organisation which is constantly trying to improve the customer and member experience .I would recommend it to anyone as being progressive and responsive to the needs of the community it serves . Reviewed on: 7th February 2023

The listening society

I have always found the staff to be patient and understanding. They actually listen to you and give an honest response and take time to ensure you understand and are satisfied. Reviewed on: 7th February 2023

Excellent Service

My new fixed 2 year mortgage was ending soon when out of the blue the Suffolk Building Society sent me a letter asking if I wanted to renew a fixed 2 year deal at the same interest rate. Brilliant. All I had to do was sign a form. No lengthy application. No credit or any other checks. A reward I suppose for No change in my circumstances and 2 years of making my payme to on the dot. Hope future deals can be as easy & quick. Reviewed on: 7th February 2023

Late in life mortgage

Due to circumstances, my partner and I, both in our early 70’s, needed a mortgage. No other Mortgage Provider would look at us despite our guaranteed retirement income. Suffolk accepted us with a 30% deposit. Reviewed on: 7th February 2023

Excellent customer service

I have always found it very easy to contact Suffolk Building society by phone, or by email or on line, and the staff are always friendly, knowledgeable, helpful and efficient. For me, this is the most important feature of a good building society. Reviewed on: 7th February 2023

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