Write a review

Newsletter

Go to business site

Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (149 reviews)

View other Suffolk Building Society, formerly Ipswich Building Society products

4.74

Based on 149 reviews, last reviewed 3rd Oct 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing customer support My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previ... Read more Reviewed on: 3rd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

Visit provider site Read all reviews Write a review

About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

Review Suffolk Building Society, formerly Ipswich Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (149)

Mortgage

I have always received excellent and comprehensive customer service delivered in a patient manner Reviewed on: 14th October 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hello! Thank you so much for such lovely feedback. Hearing from happy customers genuinely gives us a little spring in our step. Response date: 21st October 2024

Mixed review

Great product with good rates. Disappointed the online service does not work for the expat loans. I wish someone told me about this before I took out the loan Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Richard, thanks for taking the time to leave a review. We’re sorry that our service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected] Response date: 3rd October 2024

Great customer service.

Stephen was extremely helpful, and constantly kept me updated. I would highly recommend. Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 1st October 2024

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

Excellent and Prompt Response and Advice

Just to quickly pass on my thanks to Joe Gregory, who not only sought me out overseas by phone based on a a number of queries I had had with my re-mortgaging options, but did so very promptly indeed. He provided clear advise and reassurance as to where I am and in terms of options to consider. Thanks. Reviewed on: 11th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Kurt, thank you very much for your kind words about the service Joe and the team offered you. We're always very appreciative of feedback. We passed your words on to Joe! Many thanks Response date: 19th August 2024

Excellent customer service from maria

Maria provided excellent customer service and help me through switching my product Reviewed on: 6th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind, SF! It’s lovely to hear when things go so well. We hope to repeat the experience again soon. Response date: 7th August 2024

Joe was very professional.

Joe was very professional. He was very patient to answer all my questions and explain the various options available to me. He promised to check the availability of mortgage advisers and call me back and he called back quickly with the information I needed for the appointment. Great customer service! Reviewed on: 6th August 2024

joe the adviser was very compassionate and looked at...

joe the adviser was very compassionate and looked at various options for me,he even spoke to his manager for further advice.at this time i was not able to proceed but felt listened to and the explanations were clear and concise Reviewed on: 11th July 2024

Outstanding service with our mortgage application.

We have dealt with Stephen and Ethan over the last few weeks and have found their service to be outstanding. They are very helpful and friendly, while remaining professional at all times. They have always ensured our understanding of the mortgage procedure and been timely and accurate with the process. We feel that we are in safe hands with them. Reviewed on: 5th July 2024

Excellent communication by email, by post and phone

Excellent communication by email, by post and on the phone. It is possible to get through to a 'real;' person who can answer all my queries and can guide me through online documents. Very helpful and patient -as i am hard of hearing Reviewed on: 24th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks Margaret - that’s so nice to read! As we all have our own individual circumstances, it’s great to see you’ve had a positive experience with us. If phone calls are difficult to hear, an app called Relay UK may make it a bit easier. You can google it and take a look, or get in touch with us and we'll walk you through it. Response date: 25th June 2024

Do you have a different Suffolk Building Society, formerly Ipswich Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Halifax 4.25 from 167 reviews
Mortgages
from Norwich and Peterborough Building Society 4.06 from 1 reviews
Mortgages
from Generation Home 4.05 from 1 reviews

Want to see more from Suffolk Building Society, formerly Ipswich Building Society?

Savings
from Suffolk Building Society, formerly Ipswich Building Society 4.92 from 2510 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.13 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub