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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.67 (95 reviews)

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4.74

Based on 95 reviews, last reviewed 10th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Re Joe Gregory in the Mortgage Sales Team I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpfu... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

Beware false promises from this lender! We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offe... Read more Reviewed on: 12th August 2024

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (95)

Efficient and friendly

Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022

Pleasant people to deal with, but unnecessarily slow.

It took too long to finalise, which held up completion; so by the time it did the rate had increased noticeably, done in a speedier time-frame, (very do-able) it would have been at the original quote, around a hundred pounds a month cheaper. The people are all helpful and friendly. Reviewed on: 19th October 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are sorry to read your understandable disappointment with our timeframes. In recent months the mortgage market has faced unprecedented demand, resulting in the Society receiving a large volume of mortgage enquiries, and applications, during a short space of time. We took swift action to address this but, regrettably, we naturally found our service times increasing – we know this is far from ideal. Thank you for your comments about our staff and we are pleased you were provided with a good service. Response date: 20th October 2022

WORST MORTAGE COMPANY...

In my personal and financial career spanning over 40 years, this is the WORST organisation that I have ever had the misfortune to be involved with. They are inefficient, poor-quality staff, take time to make decisions (many weeks), constantly going back and forth mostly on nit-picking matters (why not ask all or any questions early on / up-front?). I am a credible person, no financial issues and approved mortgage in principle. But they and the surveyor constantly mess around. Also, if they have issues with expats, then they should get out of that part of the business. So much stress for me and my broker, waisted my money on costs, and my time. People do not deserve to be treated this way, and they don’t care! As a consequence of what I have been through with them, I have given up on a future retirement in UK and changed my plan and not go back home to where I was brought up in Cornwall. Keep away from them and go to another mortgage company. Reviewed on: 6th June 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are very sorry to hear about your recent experience with us. This is certainly not the service we strive for, so we are very disappointed to hear we did not meet our, or your, expectations. Please be assured that we are conducting an internal review so we can learn what went wrong and how we can improve our service. Response date: 7th June 2022

efficient,understanding flexible

Helped us get a short term mortgage when we were close to retirement when other agencies were less flexible in light of lack of a final pension calculation for a final salary pension which was still pending but subsequently agreed. Reviewed on: 16th March 2022

Mortgages for older people

My husband and I sought a short term (5 year) mortgage when we decided to move into a new build house some years after retirement. We were given every consideration and the mortgage was explained clearly. We will have paid it off later this year. It has enabled us to have the benefits of a warm, easy to run house in our later years. Thank you Suffolk Building Society. Reviewed on: 15th March 2022

Brilliant to deal with, from start to finish!

As per the title - friendly, helpful people who made obtaining a mortgage for an "older" retired person possible, where so many others would not even have the conversation. Thank you all for doing exactly what you promised - every time! A little more, in the end, too! Reviewed on: 15th March 2022

Amazing efficient service

Staff are accessible and person centred and their exceptional customer care make money issues a joy not a headache to manage x Reviewed on: 14th March 2022

Great service when getting a mortgage offer

Great service when getting a mortgage offer Reviewed on: 14th March 2022

Excellent Service

From start to finish mortgage application seamless. Everything easy and staff polite and efficient. Wouldn't hesitate to highly recommend Reviewed on: 11th March 2022

Extremely helpful and efficient

Having moved to Austria for a few years and rented out our house we needed an ex pat landlord mortgage. Despite the claims of several providers many could not help us or not without unreasonable conditions. But the Suffolk Building Society did! The process was straightforward and staff were and are always very helpful! Reviewed on: 26th February 2022

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