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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (109 reviews)

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4.66

Based on 109 reviews, last reviewed 23rd Jul 2025

233% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

New owner, new product Recently had to move a mortgage into my sole name, and then port to a new product. SBS was the gold standard throughout both, being informative, proa... Read more Reviewed on: 23rd July 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (109)

Easy to deal with

Have been easy to deal with. Staff are knowledgeable and easy to contact. Annual statements are easy to understand. Went them as product was extremely competitive. Reviewed on: 2nd February 2024

Professional service and ease of mortgage application

I found the whole experience in applying for a mortgage very straightforward and was undertaken in a professional manner. The Society were the only financial institution which offered us a mortgage. Reviewed on: 2nd February 2024

I have an expat mortgage.

I have an expat mortgage. It was a complicated process, but the team was very supportive. Reviewed on: 2nd February 2024

Excellent service, and rates. Highly recommended

We were blessed to find Suffolk Building Society in 2016, when it was still Ipswich B Soc. They had an article in the press about helping ‘Mortgage Misfits’ - which is what we were. We were in our 60s, our Interest only Mortgage deal had come to an end & our lender would no longer lend to us. -after 15 years, never having had arrears or asking for a payment holiday. We felt it was definitely because of our age.The moment I called Suffolk, I knew I had found my lender. They were prepared to lend until beyond retirement age, had some excellent rates and deals-& we have never looked back. You can pay off up to 50% of the mortgage during its deal period. We opt for 2 year fixed deals and have managed to reduce our Mortgage consistently, since being with Suffolk. The staff are always ultra helpful and professional and we cannot recommend them highly enough. We have recommended them to many friends & colleagues, who are all equally delighted with the outstanding customer service given. We would NEVER go to any other lender now. Reviewed on: 2nd February 2024

What an experience

Great communication, fast efficient, low stress Reviewed on: 2nd February 2024

Very helpful and knowledgable, good price

Very helpful and knowledgable, good price Reviewed on: 2nd February 2024

Additional borrowing applIcation

The product was just what we were looking for and the application and approval process was straight forward. We were kept up to date through out. Reviewed on: 18th October 2023

Charter information advice and set up

Stacey Jarram spoke with me today about me considering making use of the charter to enable me to have interest only mortgage payments for six months. Stacey clearly had robust knowledge about the product, how it could benefit me and what would need to be done before it could be authorised. Stacey was clear and professional throughout. I received an excellent service. Thanks Stacey! Reviewed on: 15th August 2023

Advice regarding temporary interest only payments

I spoke with Jodie Allum. She was polite professional and so helpful. I was a little nervous about calling but she helped me to feel at ease and she provided information that I needed before I asked the questions! Jodie delivered and she was a pleasure to speak with. Thank you Jodie. Reviewed on: 10th August 2023

Absolutely fantastic

I have a Mortage with Suffolk building society and the staff have been so incredibly helpful, nothing has been too much trouble. I highly recommend them to everyone Reviewed on: 9th August 2023

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