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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.81

Based on 309 reviews, last reviewed 17th Jun 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

First class personalised service

First class personalised service from a Society which cares for its members. Mortgage advisers help you through every stage of the process and follow up afterwards. Reviewed on: 25th March 2025

Always great customer service

Always great customer service and it was easy to discuss and arrange my mortgage and when i needed to extend my fixed rate for a further two years. Reviewed on: 25th March 2025

Mortgage review

Good customer service. Flexible financial offer but limited for best market rates. Reviewed on: 25th March 2025

Good experience

Although it take a while, I got there in the end and am very happy. Reviewed on: 25th March 2025

Very good and personable experience.

Very good and personable experience. Always a human on the phone and very attentive. Reviewed on: 25th March 2025

Staff are great

always get excellent customer service, offered different rates at time of renewal, currently going through a remortgage and the team are very helpful Reviewed on: 25th March 2025

SVR not come down after 3 interest rate cuts.

SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Sensible and reasonable rate renewal of FT period

Sensible and reasonable rate renewal of FT period Reviewed on: 25th March 2025

Excellent Service and Product

Provided exactly the product I was looking for. And once all was agreed service was quick and friendly Reviewed on: 25th March 2025

SVR increases with BoE rate but never decreases

I have written to Hanley couple of times on the topic of SVR but every time I get same reply. I simply don't understand that why you would keep on increasing SVR with BoE rate and not decrease it. I understand that theoretically there is no direct correlation but evidence suggests otherwise. I have complained on this topic which was not upheld so I will be writing to Ombudsman now. This is simply unfair to the customers who are on SVR. Though credit to the customer service team, response was very prompt. Reviewed on: 25th March 2025

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