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Hanley Economic Building Society: Mortgages reviews

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4.81
Based on 305 reviews, last reviewed 19th Apr 2025
718% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
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1%
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2 star
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0%
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5%

Latest highest rating:

5

Always get a friendly and efficient service Always get a friendly and efficient service Reviewed on: 19th April 2025
Kerry's avatar
Kerry

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025
Neil L's avatar
Neil L
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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product ...

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Hanley Economic Building Society Mortgages reviews (305)

Customer service that goes the extra mile - 4 years...

5
Customer service that goes the extra mile - 4 years in we are always impressed with the customer service. They go the extra mile to be approachable and informative, explaining things simply. We are really pleased with the support available and the personal touch to communications. Reviewed on: 25th March 2025
Catherine Talbot's avatar
Catherine Talbot

I have had a mortgage with Hanley for over 10 years.

5
I have had a mortgage with Hanley for over 10 years. Very competitive rate. Excellent customer service. Reviewed on: 25th March 2025
Sharon G's avatar
Sharon G

Always had good service, They have been better than...

5
Always had good service, They have been better than most other mortgage banks Reviewed on: 25th March 2025
G W's avatar
G W

The best most informative team.

5
The best most informative team. Helped me with my mortgage and were there every step of the way with anything I needed. Reviewed on: 25th March 2025
Ellie M's avatar
Ellie M

Really easy to deal with, friendly, helpful and stra...

5
Really easy to deal with, friendly, helpful and straightforward Reviewed on: 25th March 2025
Paul M's avatar
Paul M

Not considering mortgage customers

1
When interest rates went up, Hanley was quick to follow suit. As interest rates have declined, Hanley has made no changes to its standard variable rate. It has no regard for the wellbeing of its mortgage customers, and has no excuse, with many other lenders reducing rates. Reviewed on: 25th March 2025
David's avatar
David
Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. O... Response date: 26th March 2025
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Hanley Economic Building Society

Allowed me to buy my first home.

5
Allowed me to buy my first home and for that I’ll always be grateful as I am on the property ladder. Reviewed on: 25th March 2025
Thomas P's avatar
Thomas P

Great at renewal of mortgage.

5
Great at renewal of mortgage. Always happy to help Reviewed on: 25th March 2025
James W's avatar
James W

The team was very helpful in negotiating my mortgage...

5
The team was very helpful in negotiating my mortgage deal. In the end I was offered an exceptional mortgage deal that I was very happy about. The whole process went very smooth and trouble free Reviewed on: 25th March 2025
Natalya K's avatar
Natalya K

Jane made it simple.

5
Jane made it simple, I needed to raise money to gift my son to enlarge his home for a growing family but I didn’t want equity release because I could afford the monthly repayments. A retirement interest only mortgage at a rate just al little above the usual mortgage rate and with a building society was ideal Reviewed on: 24th March 2025

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