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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.81

Based on 309 reviews, last reviewed 17th Jun 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Very helpful staff and timely response.

Very helpful staff and timely response. Reviewed on: 25th March 2025

Brilliant mortgage company for first time buyers

Brilliant mortgage company for first time buyers Reviewed on: 25th March 2025

Great mortgage experience

Very helpful and knowledgable mortgage advisor made my remortgage journey very easy. Reviewed on: 25th March 2025

The Hanley was the only building society our mortgag...

The Hanley was the only building society our mortgage broker could find that would give my son and I a mortgage in order to assure the future for him and his family. I will always be very grateful for the Hanley who jhave been brilliant from the day forward. Reviewed on: 25th March 2025

Customer service that goes the extra mile - 4 years...

Customer service that goes the extra mile - 4 years in we are always impressed with the customer service. They go the extra mile to be approachable and informative, explaining things simply. We are really pleased with the support available and the personal touch to communications. Reviewed on: 25th March 2025

I have had a mortgage with Hanley for over 10 years.

I have had a mortgage with Hanley for over 10 years. Very competitive rate. Excellent customer service. Reviewed on: 25th March 2025

Always had good service, They have been better than...

Always had good service, They have been better than most other mortgage banks Reviewed on: 25th March 2025

The best most informative team.

The best most informative team. Helped me with my mortgage and were there every step of the way with anything I needed. Reviewed on: 25th March 2025

Really easy to deal with, friendly, helpful and stra...

Really easy to deal with, friendly, helpful and straightforward Reviewed on: 25th March 2025

Not considering mortgage customers

When interest rates went up, Hanley was quick to follow suit. As interest rates have declined, Hanley has made no changes to its standard variable rate. It has no regard for the wellbeing of its mortgage customers, and has no excuse, with many other lenders reducing rates. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

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