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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (309 reviews)

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4.81

Based on 309 reviews, last reviewed 17th Jun 2025

97% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

A very helpful and thorough mortgage advisor A very helpful and thorough mortgage advisor Reviewed on: 17th June 2025

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Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Hanley Economic Building Society offer a range of mortgages.

Renters with an ST postcode can get a 100% (no deposit) mortgage with Hanley Economic Building Society. They can also help with a range of scenarios including first time buying, buy to let, shared ownership and self-build.

Hanley Economic Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Hanley Economic Building Society before, you can also leave a review and share your experience.

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Hanley Economic Building Society Mortgages reviews (309)

Allowed me to buy my first home.

Allowed me to buy my first home and for that I’ll always be grateful as I am on the property ladder. Reviewed on: 25th March 2025

Great at renewal of mortgage.

Great at renewal of mortgage. Always happy to help Reviewed on: 25th March 2025

The team was very helpful in negotiating my mortgage...

The team was very helpful in negotiating my mortgage deal. In the end I was offered an exceptional mortgage deal that I was very happy about. The whole process went very smooth and trouble free Reviewed on: 25th March 2025

Jane made it simple.

Jane made it simple, I needed to raise money to gift my son to enlarge his home for a growing family but I didn’t want equity release because I could afford the monthly repayments. A retirement interest only mortgage at a rate just al little above the usual mortgage rate and with a building society was ideal Reviewed on: 24th March 2025

HEBS-Highly recommended

Over the previous 5yrs I have had a number of different mortgage products from HEBS changing over time from self-build finance, mortgage, further advance, repayment to interst only- changing as my circumstances have changed. On every occassion that I have had dealings with HEBS I have received honest,accurate, useful financial information- always delivered in a clear and friendly manner. My personal preferences have always been sought by them, and they have not hesitated to point out the pros and cons of any decision we have been making. They have always gone the extra mile to find a suitable and appropriate product - but have always had my best financial interests at the heart of any recommendation they have made. All members of staff have been efficient, courteous and professional, but I must give a special mention to Jane Longmore from HEBS mortgage dept who has, over the years been absolutely exceptional in the quality of service she has provided. She has given honest,realistic , clear information at every stage of my applications; dealing with my various requests for information /advice in a calm, professional yet friendly and understanding manner. I cannot praise her highly enough and thank her for the service she has provided over the years. On the basis of her thoroughly professional approach I have , and will continue, to recommend HEBS to friends and family. Reviewed on: 16th March 2025

Brilliant service from Jane Longmore

The Hanley have been great from the very first minute i enquired with them for my mortgage. My advisor, Jane Longmore, has been amazing and so professional at every moment. From first enquiry to completion, I feel like Jane has been a big help at every step and excellent at explaining things to a first time buyer. Reviewed on: 3rd March 2025

Hanley staff were always pleasant and welcoming and...

Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85). They understood my requirements and found a mortgage that met my specific needs and was affordable with my pension income. They encouraged my solicitor to get the remortgage done in a timely manner. Reviewed on: 17th February 2025

Smooth and straightforward

The mortgage process with Hanley Economic was smooth and straightforward. Reviewed on: 8th February 2025

Held my mortgage with HEBS since 2009, won’t change.

I’ve held my mortgage with HEBS since 2009 and won’t move. Whenever I get close to the end of an agreed period, they offer a competitive renewal and then make the process really easy. Any problems and there’s always someone helpful at the end of the telephone, no annoying “automated answering systems” Reviewed on: 8th February 2025

A safe place in a financial sea of uncertainty...

HEBS offers continuity over generations - a safe place in a financial sea of uncertainty for 170 years - including two generations of mortgagees in my family. Reviewed on: 7th February 2025

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