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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (308 reviews)

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4.81

Based on 308 reviews, last reviewed 2nd Jun 2025

39% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Superb support throughout the application process. I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that people m... Read more Reviewed on: 2nd June 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

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Hanley Economic Building Society Mortgages reviews (308)

Great at renewal of mortgage.

Great at renewal of mortgage. Always happy to help Reviewed on: 25th March 2025

The team was very helpful in negotiating my mortgage...

The team was very helpful in negotiating my mortgage deal. In the end I was offered an exceptional mortgage deal that I was very happy about. The whole process went very smooth and trouble free Reviewed on: 25th March 2025

Jane made it simple.

Jane made it simple, I needed to raise money to gift my son to enlarge his home for a growing family but I didn’t want equity release because I could afford the monthly repayments. A retirement interest only mortgage at a rate just al little above the usual mortgage rate and with a building society was ideal Reviewed on: 24th March 2025

HEBS-Highly recommended

Over the previous 5yrs I have had a number of different mortgage products from HEBS changing over time from self-build finance, mortgage, further advance, repayment to interst only- changing as my circumstances have changed. On every occassion that I have had dealings with HEBS I have received honest,accurate, useful financial information- always delivered in a clear and friendly manner. My personal preferences have always been sought by them, and they have not hesitated to point out the pros and cons of any decision we have been making. They have always gone the extra mile to find a suitable and appropriate product - but have always had my best financial interests at the heart of any recommendation they have made. All members of staff have been efficient, courteous and professional, but I must give a special mention to Jane Longmore from HEBS mortgage dept who has, over the years been absolutely exceptional in the quality of service she has provided. She has given honest,realistic , clear information at every stage of my applications; dealing with my various requests for information /advice in a calm, professional yet friendly and understanding manner. I cannot praise her highly enough and thank her for the service she has provided over the years. On the basis of her thoroughly professional approach I have , and will continue, to recommend HEBS to friends and family. Reviewed on: 16th March 2025

Brilliant service from Jane Longmore

The Hanley have been great from the very first minute i enquired with them for my mortgage. My advisor, Jane Longmore, has been amazing and so professional at every moment. From first enquiry to completion, I feel like Jane has been a big help at every step and excellent at explaining things to a first time buyer. Reviewed on: 3rd March 2025

Hanley staff were always pleasant and welcoming and...

Hanley staff were always pleasant and welcoming and answered telephone calls and emails promptly. They treated me with respect in spite of my age (85). They understood my requirements and found a mortgage that met my specific needs and was affordable with my pension income. They encouraged my solicitor to get the remortgage done in a timely manner. Reviewed on: 17th February 2025

Smooth and straightforward

The mortgage process with Hanley Economic was smooth and straightforward. Reviewed on: 8th February 2025

Held my mortgage with HEBS since 2009, won’t change.

I’ve held my mortgage with HEBS since 2009 and won’t move. Whenever I get close to the end of an agreed period, they offer a competitive renewal and then make the process really easy. Any problems and there’s always someone helpful at the end of the telephone, no annoying “automated answering systems” Reviewed on: 8th February 2025

A safe place in a financial sea of uncertainty...

HEBS offers continuity over generations - a safe place in a financial sea of uncertainty for 170 years - including two generations of mortgagees in my family. Reviewed on: 7th February 2025

New products but only for new customers

I have a RIO mortgage with the Hanley taken out nearly 5 years ago. I have 2 issues:-1) recently they introduced a new RIO deal with a lower interest rate but specifically prevented me from moving to it --- just for new customers only. I thought this practice was frowned on these days 2) there have been 3 BOE rate reductions recently but the Hanley has not yet reduced its SVR Reviewed on: 7th February 2025

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