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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Excellent service

Dudley Building Society have been excellent with their service for me, especially Claire who has helped and supported me so much Reviewed on: 2nd April 2025

We had financial difficulties and I dealt with Clair...

We had financial difficulties and I dealt with Claire, she was fantastic and so understanding, she allowed us to pay a percentage of our monthly payment while we sold our property.. eventually it was sold and we managed to pay the balance of the mortgage off. Claire was invaluable to us so thank you Claire and the Dudley Building Society for helping us through a very difficult time. Reviewed on: 19th March 2025

In branch service review

Friendly services, accepted us for our mortgage when others didn't. Reviewed on: 27th February 2025

I asked for a lot of lot information going back seve...

I asked for a lot of lot information going back several years. All provided very quickly. Reviewed on: 25th February 2025

Extremely helpful

Called up for some advice as I wanted to change my payment date. Rebecca was extremely helpful, informative and the company offer a good amount of flexibility which is refreshing. Reviewed on: 24th February 2025

Highly recommend

We have had mortgages with dbs for over 30 years, they have been amazing. Reviewed on: 21st February 2025

Great interaction ,very pleasent,knowledge was clear...

Great interaction ,very pleasent,knowledge was clear and all round good customer service Reviewed on: 4th February 2025

I have held my mortgage with Dudley Building Society...

I have held my mortgage with Dudley Building Society for a significant period of time and have had excellent service throughout and today when I was enquiring about final repayment of the mortgage Reviewed on: 1st February 2025

mortgage

Dudley have been great help. Claire is fab. Reviewed on: 23rd January 2025

Support ex-pat customers

As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not convenient, it is expensive to phone, phone calls can be missed, texts are not delivered. Reviewed on: 20th December 2024

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