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Dudley Building Society: Mortgages reviews

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4.43
Based on 139 reviews, last reviewed 30th Dec 2025
33% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
9%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
11%

Latest highest rating:

5

Fantastically helpful service I was in a position to pay off my mortgage and phoned for help. I got straight through, the staff member I spoke to was very helpful and sent me all t... Read more Reviewed on: 30th December 2025
Robert S's avatar
Robert S

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (139)

Dudley Building Society Branch Review

5
Excellent service, explained in detail all standing order requirements. Reviewed on: 25th January 2023
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Verified Member

Dudley Building Society Branch Review

5
Excellent staff, always very helpful. Reviewed on: 23rd December 2022
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Verified Member

Dudley Building Society Branch Review

5
Son needed to fill in forms, staff very helpful and thorough. Reviewed on: 23rd December 2022
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Verified Member

Very efficient and friendly service

5
I always receive a fast and helpful reply to my questions. Reviewed on: 5th December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Fantastic customer service, very very helpful and help in so many ways, and so easy to talk to, i cant i would nog be in my property without their help and support, and thsnk them so much

5
Fantastic builfing society, so very friendly and so understanfing, cant reccomend enough so happy we're with dudley building society thank you so much Reviewed on: 1st December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
The staff are very friendly and helpful. Reviewed on: 30th November 2022
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Verified Member

I was working abroad and the Dudley could not have been more helpful

5
I was able to keep in contact at all times even though I was in the Middle East and I was able to secure a mortgage over 3 years which was perfect as it finished just before I retired Reviewed on: 16th November 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Do not use! 16 weeks and still no offer

1
DO NOT USE! If I could give 0 star I would. If you value your mental health please do not use Dudley Building Society. After paying an almost £500 fee for a mortgage application (which so many other mortgage lenders do not require) and being reassured by them (and stated on their website) that their lead time for application was 6 weeks, after weeks of chasing, bad communication, mistakes on their part, 16 weeks after my application was submitted, still no mortgage offer despite my broker providing everything required. It was a week before I was due to exchange and still no offer so went with another lender who were excellent and turned an offer round in less than a week. It took Dudley 8 weeks to instruct a valuation and 8 weeks later there was still no valid report due to errors on their and the surveyors part. They do not respond to complaints simply 'reject' them. I actually believe them taking a fee and not proving the service in the timescales stated in the original communication and on their website is not only in breach of the consumer act, but is also fraud. Please do not use them, please do not hand over your money to them. The constant chasing, the constant 'you will have it next week' is mentally draining and has caused me so much anxiety and stress (which they do not care about) I wouldn't want anyone else to do through that. Reviewed on: 4th November 2022
J Smith 's avatar
J Smith
Reply from Dudley Building Society Thank you for your feedback, we're really sorry to hear that you had a bad experience. We are currently looking into what happened during your application, and we sincerely hope that we can provide you with some resolution. Response date: 7th November 2022
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Dudley Building Society

Friendly and supportive

5
Claire Sanders was amazing today. I am an existing customer needing help with a move and she really helped with solutions and not just words. Makes me happy to be with Dudley and will always recommend. Thank you Claire Reviewed on: 20th October 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly and community spirited

5
We have had a mortgage now with the society for nearly thirty years and I have to speak as I find, they are amazing, through the tough times, we have had a few, they listen, advise and they treat you with respect and kindness as much as if You were about to deposit a million pound. Thank you so much to Claire Sanders, Gemma and Laura and the team Jane Reviewed on: 31st August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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