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Dudley Building Society: Mortgages reviews

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4.45
Based on 142 reviews, last reviewed 17th Mar 2026
50% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
9%
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3%
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2%
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11%

Latest highest rating:

5

Having received a letter re. Having received a letter re. our current fixed mortgage coming to an end and offering possible options, we had cause to speak with Rebecca on 16-03-2... Read more Reviewed on: 17th March 2026
Peter R's avatar
Peter R

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (142)

Do not use! 16 weeks and still no offer

1
DO NOT USE! If I could give 0 star I would. If you value your mental health please do not use Dudley Building Society. After paying an almost £500 fee for a mortgage application (which so many other mortgage lenders do not require) and being reassured by them (and stated on their website) that their lead time for application was 6 weeks, after weeks of chasing, bad communication, mistakes on their part, 16 weeks after my application was submitted, still no mortgage offer despite my broker providing everything required. It was a week before I was due to exchange and still no offer so went with another lender who were excellent and turned an offer round in less than a week. It took Dudley 8 weeks to instruct a valuation and 8 weeks later there was still no valid report due to errors on their and the surveyors part. They do not respond to complaints simply 'reject' them. I actually believe them taking a fee and not proving the service in the timescales stated in the original communication and on their website is not only in breach of the consumer act, but is also fraud. Please do not use them, please do not hand over your money to them. The constant chasing, the constant 'you will have it next week' is mentally draining and has caused me so much anxiety and stress (which they do not care about) I wouldn't want anyone else to do through that. Reviewed on: 4th November 2022
J Smith 's avatar
J Smith
Reply from Dudley Building Society Thank you for your feedback, we're really sorry to hear that you had a bad experience. We are currently looking into what happened during your application, and we sincerely hope that we can provide you with some resolution. Response date: 7th November 2022
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Dudley Building Society

Friendly and supportive

5
Claire Sanders was amazing today. I am an existing customer needing help with a move and she really helped with solutions and not just words. Makes me happy to be with Dudley and will always recommend. Thank you Claire Reviewed on: 20th October 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly and community spirited

5
We have had a mortgage now with the society for nearly thirty years and I have to speak as I find, they are amazing, through the tough times, we have had a few, they listen, advise and they treat you with respect and kindness as much as if You were about to deposit a million pound. Thank you so much to Claire Sanders, Gemma and Laura and the team Jane Reviewed on: 31st August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Great service and very understanding every time , take time with any issue

5
My experience has been great with Dudley Building society they have supported me in a very big way and each time took time listening to me please please have your mortgages with Dudley building society you dont need to struggle great proffesional who will listen and guide you too . Reviewed on: 27th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Help with mortgage areas

5
Claire sandres has been very helpful and supportive. I have been going through financial and medical difficulties Claire has guided me through the process and her advice has really helped not just financially but mentally too. Reviewed on: 24th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

The Worst Lender EVER

1
Avoid Dudley at all costs!! 2 months down the line and still no further forward, I work for a broker and have dealt with hundreds of lenders over 6 years, but Dudley is by far the worst I have ever dealt with. Reviewed on: 23rd August 2022
Sophie's avatar
Sophie
Reply from Dudley Building Society Hi Sophie, thank you for your feedback. We're sorry to hear that you had a poor experience - we'd be keen to understand what happened. Can you please get in touch with us either by giving us a call on 01384 489195 or by emailing us at [email protected]. Response date: 24th August 2022
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Dudley Building Society

Absolutely shocking

1
Took 2 months to respond to a request to re-finance. Hiked up the monthyl repayments by 18% without explanation. Reviewed on: 14th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Poor underwriting process

1
The society has massive delays on underwriting mortgages. The excuse is low staffing. They also change timescales without warning. Reviewed on: 10th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Always a friendly face and help. Reviewed on: 31st July 2022
Verified Member's avatar
Verified Member

Dudley Building Society Branch Review

5
Very friendly staff and very happy with the service they provide. Reviewed on: 31st July 2022
Verified Member's avatar
Verified Member

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