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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.32 (126 reviews)

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4.33

Based on 126 reviews, last reviewed 6th Apr 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

The operator was very polite and well mannered and s... The operator was very polite and well mannered and she put me at ease and answered my questions Reviewed on: 6th April 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an indep...

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Dudley Building Society Mortgages reviews (126)

An Amazing Building Society

Been with Dudley for over three years now. I must say they were the only one willing to take a risk on me. Thank you Dudley Reviewed on: 17th June 2022

rescue service

At a time when as pensioners we needed help, the Dudley Building society came to our rescue,,, a Society that cares Reviewed on: 17th June 2022

Time wasters

Awful experience - complete waste of time. Lack of communication made it impossible to know if there was any progress - they clearly had no intention of sticking to the Mortgage in Principle they gave us. Reviewed on: 3rd June 2022

Dudley Building Society Branch Review

More than expected time spent in form completion. Reviewed on: 25th March 2022

Mortgage

Dudley building society gave us a mortgage when no other would so for that alone I applaud them . Amazing service Reviewed on: 2nd March 2022

Excellent personal service

The Dudley are very easy to contact. I never have to wait on hold in a long queue, the phone is always answered by a person straight away. They listened well to our personal situation when severely affected by COVID and with their flexibility we were able to come through it. If they want to get hold of us they will phone, unlike other companies who send a txt asking you to phone them, which usually involves a length wait time on hold. Being phoned by the company is much better. ... Reviewed on: 17th February 2022

Excellent service

We spoke to Gemma she was very understanding and explained everything so clearly her knowledge was amazing and she did her best to give us what we wanted she is a credit to her team and the Dudley Building Society team thank you Gemma. Reviewed on: 14th February 2022

Poor Support

Faced with an issue of needing to reset my password I contacted the Help Desk. I explained that the reset password link was not generating an email. The canned response was that I should use the reset password link…. Reviewed on: 26th January 2022

Professional

The staff at Dudley building society are helpful, understand and just lovely to talk to, they work with you not against you and all the banks and building societies out there would benefit from their working model. Twenty eight I have been a customer and I’m yet to find anyone that has been rude or not helpful, and no I am not related to anyone or personally connected. Reviewed on: 26th November 2021

Will never utilize Dudley again and encourage others to avoid

Since obtaining an mortgage with Dudley, my customer experience has been very far from satisfactory. Dudley does not put the customer first and is very limited with communications or advice. I have wasted a lot of time and money being with this provider and have learnt the hard way. Beware.... Reviewed on: 8th November 2021

Reply from Dudley Building Society We are very sorry to hear that you have had a bad experience with us. We encourage you to contact our Mortgage Team on 01384 216103 so we can try to resolve any issues you've encountered with our service. Response date: 18th November 2021

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