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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.34 (137 reviews)

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4.39

Based on 137 reviews, last reviewed 9th Oct 2025

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

4

Flexible and Good Communication I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, t... Read more Reviewed on: 9th October 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (137)

mortgage processing

easy system to use and very quick on agreeing cases Reviewed on: 21st June 2022

An Amazing Building Society

Been with Dudley for over three years now. I must say they were the only one willing to take a risk on me. Thank you Dudley Reviewed on: 17th June 2022

rescue service

At a time when as pensioners we needed help, the Dudley Building society came to our rescue,,, a Society that cares Reviewed on: 17th June 2022

Time wasters

Awful experience - complete waste of time. Lack of communication made it impossible to know if there was any progress - they clearly had no intention of sticking to the Mortgage in Principle they gave us. Reviewed on: 3rd June 2022

Dudley Building Society Branch Review

More than expected time spent in form completion. Reviewed on: 25th March 2022

Mortgage

Dudley building society gave us a mortgage when no other would so for that alone I applaud them . Amazing service Reviewed on: 2nd March 2022

Excellent personal service

The Dudley are very easy to contact. I never have to wait on hold in a long queue, the phone is always answered by a person straight away. They listened well to our personal situation when severely affected by COVID and with their flexibility we were able to come through it. If they want to get hold of us they will phone, unlike other companies who send a txt asking you to phone them, which usually involves a length wait time on hold. Being phoned by the company is much better. I would definitely recommend the Dudley building society. Reviewed on: 17th February 2022

Excellent service

We spoke to Gemma she was very understanding and explained everything so clearly her knowledge was amazing and she did her best to give us what we wanted she is a credit to her team and the Dudley Building Society team thank you Gemma. Reviewed on: 14th February 2022

Poor Support

Faced with an issue of needing to reset my password I contacted the Help Desk. I explained that the reset password link was not generating an email. The canned response was that I should use the reset password link…. Reviewed on: 26th January 2022

Professional

The staff at Dudley building society are helpful, understand and just lovely to talk to, they work with you not against you and all the banks and building societies out there would benefit from their working model. Twenty eight I have been a customer and I’m yet to find anyone that has been rude or not helpful, and no I am not related to anyone or personally connected. Reviewed on: 26th November 2021

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