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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.34 (137 reviews)

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4.39

Based on 137 reviews, last reviewed 9th Oct 2025

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

4

Flexible and Good Communication I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, t... Read more Reviewed on: 9th October 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (137)

Will never utilize Dudley again and encourage others to avoid

Since obtaining an mortgage with Dudley, my customer experience has been very far from satisfactory. Dudley does not put the customer first and is very limited with communications or advice. I have wasted a lot of time and money being with this provider and have learnt the hard way. Beware.... Reviewed on: 8th November 2021

Reply from Dudley Building Society We are very sorry to hear that you have had a bad experience with us. We encourage you to contact our Mortgage Team on 01384 216103 so we can try to resolve any issues you've encountered with our service. Response date: 18th November 2021

Fantastic service wonderful team

I have had a mortgage for many years with the Dudley, and they have always been informative, courteous, helpful and so easy to talk to, finger on the pulse, up to date information, I trust them fully to be fair and manage my affairs with transparency. All the staff are lovely and friendly, so when I finish my mortgage next month I intend to use the Dudley to invest my savings with an e account, thanks again for all your help you are truly a great team Reviewed on: 29th October 2021

Friendly and effective customer service

After being locked out of my account due to technical issues I rang up DBS and spoke to Brenda. Brenda was very friendly and reassuring. She helped direct my query to the appropriate department to resolve my technical issue and gave me some guidance on another query that I had regarding a mortgage account. Reviewed on: 21st October 2021

Kingswinford branch review

Allowed my family lifetime discout off my first mortagge (0.5%( for the term (in 1986), motivated us to stay with society when moved twice after that Reviewed on: 16th August 2021

Excellent customer service

Excellent service and nothing is too much trouble Would definitely recommend Reviewed on: 12th August 2021

Good All Rounder

Dudley are a great lender with niches that other lenders dont have. Great for expat. Reviewed on: 23rd July 2021

Excellent Service

Excellent service ,totally professional ,but also a company that cares about its clients ,I can't recommend them highly enough you don't feel you are just a number . Reviewed on: 2nd July 2021

Safe, steady, and responsive

Dudley is easy to deal with. The online service now makes seeing status & balances much easier and still with that friendly tough Reviewed on: 16th June 2021

Helped us when most needed

We were really pleased Dudley could help us with our mortgage Reviewed on: 15th June 2021

Very helpful underwriting with Dudley BS

You can get all support with your case from beginning to the completion. Reviewed on: 28th May 2021

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