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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Friendly and effective customer service

After being locked out of my account due to technical issues I rang up DBS and spoke to Brenda. Brenda was very friendly and reassuring. She helped direct my query to the appropriate department to resolve my technical issue and gave me some guidance on another query that I had regarding a mortgage account. Reviewed on: 21st October 2021

Kingswinford branch review

Allowed my family lifetime discout off my first mortagge (0.5%( for the term (in 1986), motivated us to stay with society when moved twice after that Reviewed on: 16th August 2021

Excellent customer service

Excellent service and nothing is too much trouble Would definitely recommend Reviewed on: 12th August 2021

Good All Rounder

Dudley are a great lender with niches that other lenders dont have. Great for expat. Reviewed on: 23rd July 2021

Excellent Service

Excellent service ,totally professional ,but also a company that cares about its clients ,I can't recommend them highly enough you don't feel you are just a number . Reviewed on: 2nd July 2021

Safe, steady, and responsive

Dudley is easy to deal with. The online service now makes seeing status & balances much easier and still with that friendly tough Reviewed on: 16th June 2021

Helped us when most needed

We were really pleased Dudley could help us with our mortgage Reviewed on: 15th June 2021

Very helpful underwriting with Dudley BS

You can get all support with your case from beginning to the completion. Reviewed on: 28th May 2021

Nice building society nice people

Gemma was professional and friendly and dealt with my request for information about my mortgage in a confident and knowledgable way. Reviewed on: 5th May 2021

New online facility

Bit disappointed in your new on line facility. I was hoping there would be some more tools you could use especially in making repayments on your mortgage if you wanted an idea how much you can make overpayments and what effect this will have to the outstanding balance. It has very limited use to the customer apart from telling you the outstanding balance. I think if you want more customers to use it additional tools needed to be added. Reviewed on: 25th April 2021

Reply from Dudley Building Society Hi, thanks for your feedback. We will be looking to expand the Online Service functionality for borrowers in the near future. Response date: 26th April 2021

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