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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.26 (116 reviews)

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4.14

Based on 116 reviews, last reviewed 20th Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

13%

Latest highest rating:

5

Excellent fast response to our enquiry Excellent fast response to our enquiry Reviewed on: 21st October 2024

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Dudley Building Society Mortgages reviews (116)

Service with a smile

I have been a member of DBS for a number of years, I have both savings and mortgage products with DBS and always found the service to be informed and very helpful, offering advice with any query or problem I may have. Reviewed on: 9th April 2021

The understanding Society

When all other options for a mortgage were rejected 5 years ago Dudley came to our rescue and loaned us the money to buy our house.. we have never looked back and thank them for the trust and support. Reviewed on: 9th April 2021

Poor communication

Poor communication, don’t carry out tasks on time and generally a really poor service - worst I have seen from a bank! Reviewed on: 1st April 2021

Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear you have had a poor experience with us. We would really like to look into your comments further and see if we can help. Please call us on 01384 231414 or email [email protected] with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you. Response date: 15th April 2021

Heylo , self build, ex pat resi

A great specialist lender with various products also their underwriter Chanelle is brilliant at her job Reviewed on: 1st April 2021

Kingswinford branch review

Trying to apply for a mortgage with you and no reply to emails and four phone calls not returned Reviewed on: 31st March 2021

Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear that you have not had a response from us. Please email [email protected] with your name, account number (if you're an existing customer), phone number and some more details and we can ensure someone gets back to you as soon as possible. Response date: 19th April 2021

Joint account misogyny

I have always been very pleased with the service I have received at Dudley but one thing that constantly annoys is the fact that although I initially contacted, and have always been the one to contact them as I run the account, they chose to put my husbands name first on our mortgage. I recently joined online. It is my email and phone number on the online service but they wrote (as they always do) to my husband to confirm he had joined online. Why was this not at the least a letter addressed to us both? This is such an outdated and misogynistic practice. Reviewed on: 18th March 2021

Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience this may have caused you. Ordinarily this situation happens because the other party is set up at first named on the account. If you call our Customer Services Team on 01384 231414, they can have a look at this for you. Thanks. Response date: 21st April 2021

Very responsive and helpful during the recent payment holiday period.

Whilst the application process was ponderous and protracted, they were dealing with a fairly unusual one. We did resent having to give a second charge on our main London home in addition to the property mortgaged. Reviewed on: 18th March 2021

Very responsive and helpful during the recent payment holiday period.

The application process was very pedantic and protracted. We resented their wanting an additional charge on our main London home as well as the property being mortgaged. Reviewed on: 18th March 2021

Super helpful

So helpful during a stressful time buying a house. Great deal offered. No hassle renewing mortgage after the three years. Reviewed on: 11th March 2021

Friendly and Professional

When I bought my flat nearly 4 years ago, I was very surprised to receive a huge welcome box of goodies from Dudley. This year, my mortgage was up for renewal and I decided to stay with Dudley for another 5 years. It was a pleasure to speak with the staff; they are attentive and helpful in their reply; very patient in answering my many questions; sending information and literature to help me in my decision making. I am very pleased to be their customer. Reviewed on: 10th March 2021

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Dudley Building Society: Mortgages reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Dudley Building Society: Mortgages now

Dudley Building Society Mortgages reviews (116)

Service with a smile

The understanding Society

Poor communication

Heylo , self build, ex pat resi

Kingswinford branch review

Joint account misogyny

Very responsive and helpful during the recent payment holiday period.

Very responsive and helpful during the recent payment holiday period.

Super helpful

Friendly and Professional

Do you have a different Dudley Building Society product?

There's still more to see!

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