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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.45 (142 reviews)

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4.45

Based on 142 reviews, last reviewed 17th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

5

Having received a letter re. Having received a letter re. our current fixed mortgage coming to an end and offering possible options, we had cause to speak with Rebecca on 16-03-2... Read more Reviewed on: 17th March 2026

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (142)

Good All Rounder

Dudley are a great lender with niches that other lenders dont have. Great for expat. Reviewed on: 23rd July 2021

Excellent Service

Excellent service ,totally professional ,but also a company that cares about its clients ,I can't recommend them highly enough you don't feel you are just a number . Reviewed on: 2nd July 2021

Safe, steady, and responsive

Dudley is easy to deal with. The online service now makes seeing status & balances much easier and still with that friendly tough Reviewed on: 16th June 2021

Helped us when most needed

We were really pleased Dudley could help us with our mortgage Reviewed on: 15th June 2021

Very helpful underwriting with Dudley BS

You can get all support with your case from beginning to the completion. Reviewed on: 28th May 2021

Nice building society nice people

Gemma was professional and friendly and dealt with my request for information about my mortgage in a confident and knowledgable way. Reviewed on: 5th May 2021

New online facility

Bit disappointed in your new on line facility. I was hoping there would be some more tools you could use especially in making repayments on your mortgage if you wanted an idea how much you can make overpayments and what effect this will have to the outstanding balance. It has very limited use to the customer apart from telling you the outstanding balance. I think if you want more customers to use it additional tools needed to be added. Reviewed on: 25th April 2021

Reply from Dudley Building Society Hi, thanks for your feedback. We will be looking to expand the Online Service functionality for borrowers in the near future. Response date: 26th April 2021

Taking the risk

When I was looking for a lender to help me buy my flat, Dudley was prepared to do so when so many others had turned me down. I am thankful they took a risk to help me out. I have recently renewed my mortgage with Dudley for the next 5 years. Reviewed on: 18th April 2021

Product suitability excellent customer service

Offered mortgage when other societies not doing so for over 60+. Succinct easy to understand information on phone & in writing. Competitive rates. Prompt efficient professional yet friendly staff/ customer service. Thank you Reviewed on: 13th April 2021

An excellent service

DBS have provided a excellent service that has enabled us to be on the property ladder, within a short period of time Reviewed on: 11th April 2021

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