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Dudley Building Society: Mortgages reviews

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4.43
Based on 135 reviews, last reviewed 19th Aug 2025
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2%
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11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025
Emily C's avatar
Emily C

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

The understanding Society

5
When all other options for a mortgage were rejected 5 years ago Dudley came to our rescue and loaned us the money to buy our house.. we have never looked back and thank them for the trust and support. Reviewed on: 9th April 2021
mclachlanian@hotmail.com's avatar
[email protected]

Poor communication

1
Poor communication, don’t carry out tasks on time and generally a really poor service - worst I have seen from a bank! Reviewed on: 1st April 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear you have had a poor experience with us. We would really like to look into your comments further and see if we can help. Please call us on 01384 231414 or email [email protected] with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you. Response date: 15th April 2021
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Dudley Building Society

Heylo , self build, ex pat resi

5
A great specialist lender with various products also their underwriter Chanelle is brilliant at her job Reviewed on: 1st April 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Kingswinford branch review

5
Trying to apply for a mortgage with you and no reply to emails and four phone calls not returned Reviewed on: 31st March 2021
Kingswinford branch customer's avatar
Kingswinford branch customer
Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear that you have not had a response from us. Please email [email protected] with your name, account number (if you're an existing customer), phone number and some more details and we can ensure someone gets back to you as soon as possible. Response date: 19th April 2021
Dudley Building Society Logo
Dudley Building Society

Joint account misogyny

4
I have always been very pleased with the service I have received at Dudley but one thing that constantly annoys is the fact that although I initially contacted, and have always been the one to contact them as I run the account, they chose to put my husbands name first on our mortgage. I recently joined online. It is my email and phone number on the online service but they wrote (as they always do) to my husband to confirm he had joined online. Why was this not at the least a letter addressed to us both? This is such an outdated and misogynistic practice. Reviewed on: 18th March 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience this may have caused you. Ordinarily this situation happens because the other party is set up at first named on the account. If you call our Customer Services Team on 01384 231414, they can have a look at this for you. Thanks. Response date: 21st April 2021
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Dudley Building Society

Very responsive and helpful during the recent payment holiday period.

3
Whilst the application process was ponderous and protracted, they were dealing with a fairly unusual one. We did resent having to give a second charge on our main London home in addition to the property mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

Very responsive and helpful during the recent payment holiday period.

4
The application process was very pedantic and protracted. We resented their wanting an additional charge on our main London home as well as the property being mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

Super helpful

5
So helpful during a stressful time buying a house. Great deal offered. No hassle renewing mortgage after the three years. Reviewed on: 11th March 2021
mirimcknight@gmail.com's avatar
[email protected]

Friendly and Professional

5
When I bought my flat nearly 4 years ago, I was very surprised to receive a huge welcome box of goodies from Dudley. This year, my mortgage was up for renewal and I decided to stay with Dudley for another 5 years. It was a pleasure to speak with the staff; they are attentive and helpful in their reply; very patient in answering my many questions; sending information and literature to help me in my decision making. I am very pleased to be their customer. Reviewed on: 10th March 2021
Lena's avatar
Lena

Nice People To Do Business With....

5
Three years ago at the age of 75 I applied to Dudley for a mortgage to replace my old one that had expired. Every other building society turned me down because of my age, but Dudley didn’t and their mortgage gave me security of tenure ever since. I will always be grateful to Dudley Building Society and always speak highly of them to my friends because Dudley take a positive approach to mortgages. Thank You! Reviewed on: 10th March 2021
John Gallacher's avatar
John Gallacher

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