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Dudley Building Society: Mortgages reviews

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4.40
Based on 138 reviews, last reviewed 28th Oct 2025
25% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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9%
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Latest highest rating:

5

Dudley is the A-Team! For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to detail... Read more Reviewed on: 28th October 2025
Happy Dudley Customer's avatar
Happy Dudley Customer

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (138)

Offered us a great mortgage

5
Provided us with a great mortgage and when it came to renewing it was such a quick and easy process with sorting another great deal. Reviewed on: 9th April 2021
mirimcknight@gmail.com's avatar
[email protected]

Dudley building society- mortgage application simplicity

5
What a pleasurable experience from application to the acceptance of our mortgage application. No criticism just praise. Reviewed on: 9th April 2021
George geracitano's avatar
George geracitano

Service with a smile

5
I have been a member of DBS for a number of years, I have both savings and mortgage products with DBS and always found the service to be informed and very helpful, offering advice with any query or problem I may have. Reviewed on: 9th April 2021
Luke's avatar
Luke

The understanding Society

5
When all other options for a mortgage were rejected 5 years ago Dudley came to our rescue and loaned us the money to buy our house.. we have never looked back and thank them for the trust and support. Reviewed on: 9th April 2021
mclachlanian@hotmail.com's avatar
[email protected]

Poor communication

1
Poor communication, don’t carry out tasks on time and generally a really poor service - worst I have seen from a bank! Reviewed on: 1st April 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear you have had a poor experience with us. We would really like to look into your comments further and see if we can help. Please call us on 01384 231414 or email [email protected] with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you. Response date: 15th April 2021
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Dudley Building Society

Heylo , self build, ex pat resi

5
A great specialist lender with various products also their underwriter Chanelle is brilliant at her job Reviewed on: 1st April 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Kingswinford branch review

5
Trying to apply for a mortgage with you and no reply to emails and four phone calls not returned Reviewed on: 31st March 2021
Kingswinford branch customer's avatar
Kingswinford branch customer
Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear that you have not had a response from us. Please email [email protected] with your name, account number (if you're an existing customer), phone number and some more details and we can ensure someone gets back to you as soon as possible. Response date: 19th April 2021
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Dudley Building Society

Joint account misogyny

4
I have always been very pleased with the service I have received at Dudley but one thing that constantly annoys is the fact that although I initially contacted, and have always been the one to contact them as I run the account, they chose to put my husbands name first on our mortgage. I recently joined online. It is my email and phone number on the online service but they wrote (as they always do) to my husband to confirm he had joined online. Why was this not at the least a letter addressed to us both? This is such an outdated and misogynistic practice. Reviewed on: 18th March 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience this may have caused you. Ordinarily this situation happens because the other party is set up at first named on the account. If you call our Customer Services Team on 01384 231414, they can have a look at this for you. Thanks. Response date: 21st April 2021
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Dudley Building Society

Very responsive and helpful during the recent payment holiday period.

3
Whilst the application process was ponderous and protracted, they were dealing with a fairly unusual one. We did resent having to give a second charge on our main London home in addition to the property mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

Very responsive and helpful during the recent payment holiday period.

4
The application process was very pedantic and protracted. We resented their wanting an additional charge on our main London home as well as the property being mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

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