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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.45 (142 reviews)

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4.45

Based on 142 reviews, last reviewed 17th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

5

Having received a letter re. Having received a letter re. our current fixed mortgage coming to an end and offering possible options, we had cause to speak with Rebecca on 16-03-2... Read more Reviewed on: 17th March 2026

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (142)

Dudley your the best.

Great products and service. Friendly ans supportive staff. More than a bank, building a community through providing great all-round service. Reviewed on: 10th April 2021

Excellent all round service

As a .Ex Pat applying for a buy to let mortgage Dudley helped me with my application with very little fuss Also excellent customer service and advice Reviewed on: 9th April 2021

Family supportive Building Society

My family, parents, sisters and nephews have all been members of the Dudley for many years, with savings and.mortgage accounts. The support and service provided over the years has been greatly appreciated, especially through recent challenging times due to COVID. Thank you!!!!! Reviewed on: 9th April 2021

Dudley Building Society gave me a new lease of life.....

When my original mortgage ran out at age 75 I needed another mortgage to pay off a still outstanding debt. Dudley came to my rescue by offering a repayment mortgage that helped me remain in my own home. I have always found them to be very courteous and caring in my dealings with them. Dudley might be small but they have a BIG Heart and will always be Special To Me. Reviewed on: 9th April 2021

Offered us a great mortgage

Provided us with a great mortgage and when it came to renewing it was such a quick and easy process with sorting another great deal. Reviewed on: 9th April 2021

Dudley building society- mortgage application simplicity

What a pleasurable experience from application to the acceptance of our mortgage application. No criticism just praise. Reviewed on: 9th April 2021

Service with a smile

I have been a member of DBS for a number of years, I have both savings and mortgage products with DBS and always found the service to be informed and very helpful, offering advice with any query or problem I may have. Reviewed on: 9th April 2021

The understanding Society

When all other options for a mortgage were rejected 5 years ago Dudley came to our rescue and loaned us the money to buy our house.. we have never looked back and thank them for the trust and support. Reviewed on: 9th April 2021

Poor communication

Poor communication, don’t carry out tasks on time and generally a really poor service - worst I have seen from a bank! Reviewed on: 1st April 2021

Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear you have had a poor experience with us. We would really like to look into your comments further and see if we can help. Please call us on 01384 231414 or email [email protected] with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you. Response date: 15th April 2021

Heylo , self build, ex pat resi

A great specialist lender with various products also their underwriter Chanelle is brilliant at her job Reviewed on: 1st April 2021

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