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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Strong sense of family and community and being together.

Good service. Kind and friendly staff. Community and people focused. More than a business. Reviewed on: 10th March 2021

Brilliant attention to personal need

As a self-employed foster carer with many, many miles on the clock, seventy plus in fact, most building societies and banks laughed me out of court. Not so with Dudley. They took the time to look at my needs and my capacity and the attention I received in applying for, and completing, my mortgage was outstanding. Reviewed on: 10th March 2021

Great people in a fantastic part of the planet

They always want to do the right thing. They're friendly and normal. Reviewed on: 10th March 2021

The customer service provided by The Dudley is of the highest calibre I ever experienced.

Prompt response to enquiries, understanding of customer needs, nothing any trouble, a comprehensive range of products, nice touch like a gift box sent to my new home Reviewed on: 10th March 2021

Super steady

A very good service where all queries are answered in a timely and polite way, good communications and recommend this building society whole heartedly. Reviewed on: 10th March 2021

helpful

great service, and always helpful Reviewed on: 10th March 2021

Responsive

We were able to quickly get a mortgage. Very helpful in the process Reviewed on: 10th March 2021

Dudley building society

Dudley have been great, keeping us posted every step through our mortgage Reviewed on: 10th March 2021

i was unable to set up online

after following the process the message recieved was that i did not have a mobile registered. So i was unable to set up online. Yet i have recieved a letter today welcoming me to the online system. If there is any assistance to set up i would welcome this. regards Mrs Fletcher Reviewed on: 27th February 2021

Reply from Dudley Building Society We're sorry to hear that you were unable to register for our Online Service. Please call our Customer Service Team on 01384 231 414 for further assistance. Response date: 1st March 2021

Helpful and quick phone response to questions

Easy to sort out problems and queries. Thank uou Reviewed on: 26th February 2021

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