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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.33 (128 reviews)

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4.37

Based on 128 reviews, last reviewed 9th May 2025

29% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

All dealings with our mortgage have been dealt with... All dealings with our mortgage have been dealt with in a efficent, considerate and friendly manner. We have nothing but highest praise for the service... Read more Reviewed on: 9th May 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Dudley Building Society Mortgages reviews (128)

Dudley building society

Dudley have been great, keeping us posted every step through our mortgage Reviewed on: 10th March 2021

i was unable to set up online

after following the process the message recieved was that i did not have a mobile registered. So i was unable to set up online. Yet i have recieved a letter today welcoming me to the online system. If there is any assistance to set up i would welcome this. regards Mrs Fletcher Reviewed on: 27th February 2021

Reply from Dudley Building Society We're sorry to hear that you were unable to register for our Online Service. Please call our Customer Service Team on 01384 231 414 for further assistance. Response date: 1st March 2021

Helpful and quick phone response to questions

Easy to sort out problems and queries. Thank uou Reviewed on: 26th February 2021

Great customer service always.

I have always found the customer service team to be very helpful and happy to help. I have a speech impediment but i am always made to feel comfortable when paying my mortgage over the phone. Can't thank the team enough. Reviewed on: 25th February 2021

Fantastic friendly society with great criteria.

Flexible underwriting has resulted in a mortgage that I couldn’t of dreamed before. Reviewed on: 18th January 2021

Excellent Service, highly recommended

I can not praise Dudley's staff and service enough, we have had our Mortgage with them for many years, they have always been so helpful, staff are so professional and very polite and friendly at all times, always willing to help in any situation. I would recommend Dudley to anyone without any hesitation whatsoever. Carry on with good work Dudley and thank you very much. Reviewed on: 13th January 2021

renewal enquiry

brilliant ... 2 telephone calls both dealt with very polite and friendly and informative i called 2nd time to say my paperwork hadnt arrived to which i was dealt with and a second lot posted ... ten mins after i put the phone down ...the first lot of paperwork arrived (oops me being a bit too keen ) anyway i filled out the paper work ..called the office and dropped it staight down to a lovely lady who i had been talking to on the phone and now i know my renewal is in safe hands thank you for putting up with an awkward customer Reviewed on: 12th January 2021

Friendly Support

We have held a mortgage with Dudley Building Society for over 15 years. We love the fact that you can always reach an adviser who is friendly, helpful and happy to help. We wouldn’t change providers purely because of the exceptional support you get from the team. Reviewed on: 29th June 2020

Non standard mortgage

As a borrower who was both 65 and self employed I found the approach of DBS to be refreshingly different to the high st banks who still prefer to lend to younger applicants who are employed Reviewed on: 10th August 2019

The Dudley deliver a thorough, personal, reliable and quality service.

Post completion I found the Dudley personnel to be helpful, patient and advisory. An excellent service. Reviewed on: 24th July 2019

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