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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Great customer service always.

I have always found the customer service team to be very helpful and happy to help. I have a speech impediment but i am always made to feel comfortable when paying my mortgage over the phone. Can't thank the team enough. Reviewed on: 25th February 2021

Fantastic friendly society with great criteria.

Flexible underwriting has resulted in a mortgage that I couldn’t of dreamed before. Reviewed on: 18th January 2021

Excellent Service, highly recommended

I can not praise Dudley's staff and service enough, we have had our Mortgage with them for many years, they have always been so helpful, staff are so professional and very polite and friendly at all times, always willing to help in any situation. I would recommend Dudley to anyone without any hesitation whatsoever. Carry on with good work Dudley and thank you very much. Reviewed on: 13th January 2021

renewal enquiry

brilliant ... 2 telephone calls both dealt with very polite and friendly and informative i called 2nd time to say my paperwork hadnt arrived to which i was dealt with and a second lot posted ... ten mins after i put the phone down ...the first lot of paperwork arrived (oops me being a bit too keen ) anyway i filled out the paper work ..called the office and dropped it staight down to a lovely lady who i had been talking to on the phone and now i know my renewal is in safe hands thank you for putting up with an awkward customer Reviewed on: 12th January 2021

Friendly Support

We have held a mortgage with Dudley Building Society for over 15 years. We love the fact that you can always reach an adviser who is friendly, helpful and happy to help. We wouldn’t change providers purely because of the exceptional support you get from the team. Reviewed on: 29th June 2020

Non standard mortgage

As a borrower who was both 65 and self employed I found the approach of DBS to be refreshingly different to the high st banks who still prefer to lend to younger applicants who are employed Reviewed on: 10th August 2019

The Dudley deliver a thorough, personal, reliable and quality service.

Post completion I found the Dudley personnel to be helpful, patient and advisory. An excellent service. Reviewed on: 24th July 2019

Brilliant service

Brilliant service with no hassles and problems. Will surely recommend to my family and friends. Reviewed on: 12th July 2019

Unlike any other provider

Our application was not run of the mill. It was dealt with quickly and without any problems with updates every step of the way. A lovely surprise was the fantastic hamper we received on moving in to enjoy a lovely cup of tea and goodies. As we say 'Unlike any other provider' Reviewed on: 27th June 2019

terrible customer service

terrible customer service received, I have spoken too 3 different people with same results. Loyal customer didn't make a difference when going for a mortgage Reviewed on: 3rd May 2019

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