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Dudley Building Society: Mortgages reviews

View other Dudley Building Society products
4.65
Based on 149 reviews, last reviewed 7th Jul 2026
67% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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Latest highest rating:

5

A good review is informative, honest and detailed. A good review is informative, honest and detailed. Here are a few tips for writing a review: Be specific Include features, benefits and drawbacks. B... Read more Reviewed on: 7th July 2026
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Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (151)

Joint account misogyny

4
I have always been very pleased with the service I have received at Dudley but one thing that constantly annoys is the fact that although I initially contacted, and have always been the one to contact them as I run the account, they chose to put my husbands name first on our mortgage. I recently joined online. It is my email and phone number on the online service but they wrote (as they always do) to my husband to confirm he had joined online. Why was this not at the least a letter addressed to us both? This is such an outdated and misogynistic practice. Reviewed on: 18th March 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your review. We apologise for any inconvenience this may have caused you. Ordinarily this situation happens because the other party is set up at first named on the account. If you call our Customer Services Team on 01384 231414, they can have a look at this for you. Thanks. Response date: 21st April 2021
Dudley Building Society Logo
Dudley Building Society

Very responsive and helpful during the recent payment holiday period.

3
Whilst the application process was ponderous and protracted, they were dealing with a fairly unusual one. We did resent having to give a second charge on our main London home in addition to the property mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

Very responsive and helpful during the recent payment holiday period.

4
The application process was very pedantic and protracted. We resented their wanting an additional charge on our main London home as well as the property being mortgaged. Reviewed on: 18th March 2021
Jon Halse's avatar
Jon Halse

Super helpful

5
So helpful during a stressful time buying a house. Great deal offered. No hassle renewing mortgage after the three years. Reviewed on: 11th March 2021
mirimcknight@gmail.com's avatar
[email protected]

Friendly and Professional

5
When I bought my flat nearly 4 years ago, I was very surprised to receive a huge welcome box of goodies from Dudley. This year, my mortgage was up for renewal and I decided to stay with Dudley for another 5 years. It was a pleasure to speak with the staff; they are attentive and helpful in their reply; very patient in answering my many questions; sending information and literature to help me in my decision making. I am very pleased to be their customer. Reviewed on: 10th March 2021
Lena's avatar
Lena

Nice People To Do Business With....

5
Three years ago at the age of 75 I applied to Dudley for a mortgage to replace my old one that had expired. Every other building society turned me down because of my age, but Dudley didn’t and their mortgage gave me security of tenure ever since. I will always be grateful to Dudley Building Society and always speak highly of them to my friends because Dudley take a positive approach to mortgages. Thank You! Reviewed on: 10th March 2021
John Gallacher's avatar
John Gallacher

Strong sense of family and community and being together.

5
Good service. Kind and friendly staff. Community and people focused. More than a business. Reviewed on: 10th March 2021
James Hartley 's avatar
James Hartley

Brilliant attention to personal need

5
As a self-employed foster carer with many, many miles on the clock, seventy plus in fact, most building societies and banks laughed me out of court. Not so with Dudley. They took the time to look at my needs and my capacity and the attention I received in applying for, and completing, my mortgage was outstanding. Reviewed on: 10th March 2021
Will Howells's avatar
Will Howells

Great people in a fantastic part of the planet

5
They always want to do the right thing. They're friendly and normal. Reviewed on: 10th March 2021
Dawn Wood's avatar
Dawn Wood

The customer service provided by The Dudley is of the highest calibre I ever experienced.

5
Prompt response to enquiries, understanding of customer needs, nothing any trouble, a comprehensive range of products, nice touch like a gift box sent to my new home Reviewed on: 10th March 2021
Iain Francis's avatar
Iain Francis

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