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Dudley Building Society: Mortgages reviews

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4.43
Based on 135 reviews, last reviewed 19th Aug 2025
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Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025
Emily C's avatar
Emily C

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Treating Customers fairly??!!

1
Appalling treatment of existing customer who has been trying to switch her mortgage onto a new repayment method nearly 2 months ago, Poor communication from the lender and still no indication of how long this will take? in the meantime the customer is being putting in a negative financial situation. Reviewed on: 26th May 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Re-mortgage made easy

5
Such helpful and friendly company, never had a problem and all questions I didn’t understand made simple . Thank you Reviewed on: 22nd March 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Branch staff always very professional and a happy atmosphere to greet you. 10/10. Reviewed on: 28th February 2023
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Verified Member

Dudley Building Society Branch Review

5
Everything explained well. Appointment on time. Offered a drink if required. Reviewed on: 24th February 2023
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Verified Member

Professional

4
Very professional service, friendly and knowledgeable staff Reviewed on: 16th February 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

4
Everything explained clearly and good information about the products. Very helpful. Reviewed on: 25th January 2023
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Verified Member

Dudley Building Society Branch Review

5
Excellent service, explained in detail all standing order requirements. Reviewed on: 25th January 2023
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Verified Member

Dudley Building Society Branch Review

5
Excellent staff, always very helpful. Reviewed on: 23rd December 2022
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Verified Member

Dudley Building Society Branch Review

5
Son needed to fill in forms, staff very helpful and thorough. Reviewed on: 23rd December 2022
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Verified Member

Very efficient and friendly service

5
I always receive a fast and helpful reply to my questions. Reviewed on: 5th December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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