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Dudley Building Society: Mortgages reviews

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4.40
Based on 138 reviews, last reviewed 28th Oct 2025
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Dudley is the A-Team! For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to detail... Read more Reviewed on: 28th October 2025
Happy Dudley Customer's avatar
Happy Dudley Customer

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
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Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (138)

'A Griffin Savings like' mortgage lender

2
I am a mortgage admin and I have had a case in since 14th June- the service is slow, the portal has requirements from 2 other banks that are unrelated to the case and apart from James Green, the helplines have been terrible and seem to not want to help The case is agreed subject to val - val report is fine however it has taken over 15 days to get picked up. For document requirements to be reviewed it takes 12+ working days even if it is only a reply to an enquiry. Overall if you need an offer in 2 months- this is not the place. A shame Reviewed on: 22nd August 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Genuinely - the worst

1
Where to start, deal with this half baked, wholly incompetent, bone-idle company at your peril. A simple re-mortgage, of a BTL property with LTV of 60%, proven equity, a two-year AST lease with stable income and two owners with stable jobs an demonstrable incomes has taken 5 months to complete. Why? Because Dudley have shown incompetence to another level, leaving us stuck paying a sky-high SVR on our existing product for 3 months. At each step, they have failed to understand, asked for extra information, misplaced and lost documents, asked the same question multiple times, failed to update us on case progress and shown all round incompetence of which I have never encountered before. I can go into so much more detail, and have to the Ombudsman and my local MP, but am limited to a word count on this box. Long story short - avoid, avoid, avoid. Worth paying a higher rate and fixing with another provider. Reviewed on: 20th July 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society We're sorry to hear about your experience. We are currently looking into your application to understand what happened to cause delays, and we encourage you to get in contact with us if you wanted to discuss anything further. Response date: 21st July 2023
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Dudley Building Society

Extremely happy with 10 years of great service

5
I have just cleared my mortgage and not stress how happy I have been with the service provided from my first dealings right to the last where I was helped by Grace and as usual it was friendly, polite and efficient Reviewed on: 12th July 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Treating Customers fairly??!!

1
Appalling treatment of existing customer who has been trying to switch her mortgage onto a new repayment method nearly 2 months ago, Poor communication from the lender and still no indication of how long this will take? in the meantime the customer is being putting in a negative financial situation. Reviewed on: 26th May 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Re-mortgage made easy

5
Such helpful and friendly company, never had a problem and all questions I didn’t understand made simple . Thank you Reviewed on: 22nd March 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Branch staff always very professional and a happy atmosphere to greet you. 10/10. Reviewed on: 28th February 2023
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Verified Member

Dudley Building Society Branch Review

5
Everything explained well. Appointment on time. Offered a drink if required. Reviewed on: 24th February 2023
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Verified Member

Professional

4
Very professional service, friendly and knowledgeable staff Reviewed on: 16th February 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

4
Everything explained clearly and good information about the products. Very helpful. Reviewed on: 25th January 2023
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Verified Member

Dudley Building Society Branch Review

5
Excellent service, explained in detail all standing order requirements. Reviewed on: 25th January 2023
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Verified Member

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