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Dudley Building Society: Mortgages reviews

4.28
Based on 115 reviews, last reviewed 21st Oct 2024
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
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8%
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3%
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3%
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12%

Latest highest rating:

5

Excellent fast response to our enquiry Excellent fast response to our enquiry Reviewed on: 21st October 2024
Rod B's avatar
Rod B

Latest lowest rating:

2

Staff great, business poor. Avoid The staff and desire to help is second to none, clearly well trained customer facing staff. However the internal processes and infrastructure is abysm... Read more Reviewed on: 10th June 2024
Dipak's avatar
Dipak

About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Dudley Building Society Mortgages reviews (115)

Poor underwriting process

1
The society has massive delays on underwriting mortgages. The excuse is low staffing. They also change timescales without warning. Reviewed on: 10th August 2022

Dudley Building Society Branch Review

5
Always a friendly face and help. Reviewed on: 31st July 2022

Dudley Building Society Branch Review

5
Very friendly staff and very happy with the service they provide. Reviewed on: 31st July 2022

A Customer Friendly Society

5
A friendly, helpful workforce. Very knowledgeable operatives on the phone. Very clear information when circumstances change. Good informative website, although sometimes difficult to access. Reviewed on: 25th July 2022
Reply from Dudley Building Society Hi, thank you for your feedback. We would be keen to understand what you found difficult to access on our website so that we can make improvements. Please get in contact with us if you are happy to provide this feedback. Response date: 26th July 2022
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Dudley Building Society

Disappointed service

1
I have a expat mortgage with DBS and the incompetent staff who don’t listen and action what I’m asking for. I want to switch my mortgage and it’s taking ages to complete due to the poor communication and listening skills. Reviewed on: 19th July 2022

Good criteria generally

3
Generally good, but today I have been on hold on two occasions and after 10 minutes asked to leave a message as no-one available and I would get a call back. Call-backs are not being actioned. BDM out of office and mortgage sales email gets a return message saying will respond within 5 days. This is not great service, when you cant speak to anyone at all. Not been my experience with Dudley or regional lenders in the past so quite disappointing. Reviewed on: 14th July 2022

Excellent service

5
Needed to remortgage to pay of my ex husband, very helpful company. Reviewed on: 11th July 2022

Self build mortgage

5
Dudley have been entirely professional and supportive through a complex self build; they literally helped me to keep my project on track Reviewed on: 28th June 2022

mortgage processing

5
easy system to use and very quick on agreeing cases Reviewed on: 21st June 2022

An Amazing Building Society

5
Been with Dudley for over three years now. I must say they were the only one willing to take a risk on me. Thank you Dudley Reviewed on: 17th June 2022

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