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Dudley Building Society: Mortgages reviews

4.21
Based on 119 reviews, last reviewed 4th Feb 2025
50% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
8%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
13%

Latest highest rating:

5

Great interaction ,very pleasent,knowledge was clear... Great interaction ,very pleasent,knowledge was clear and all round good customer service Reviewed on: 4th February 2025
Paul Kenny 's avatar
Paul Kenny

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C

About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Dudley Building Society Mortgages reviews (119)

Great service and very understanding every time , take time with any issue

5
My experience has been great with Dudley Building society they have supported me in a very big way and each time took time listening to me please please have your mortgages with Dudley building society you dont need to struggle great proffesional who will listen and guide you too . Reviewed on: 27th August 2022

Help with mortgage areas

5
Claire sandres has been very helpful and supportive. I have been going through financial and medical difficulties Claire has guided me through the process and her advice has really helped not just financially but mentally too. Reviewed on: 24th August 2022

The Worst Lender EVER

1
Avoid Dudley at all costs!! 2 months down the line and still no further forward, I work for a broker and have dealt with hundreds of lenders over 6 years, but Dudley is by far the worst I have ever dealt with. Reviewed on: 23rd August 2022
Reply from Dudley Building Society Hi Sophie, thank you for your feedback. We're sorry to hear that you had a poor experience - we'd be keen to understand what happened. Can you please get in touch with us either by giving us a call on 01384 489195 or by emailing us at [email protected]. Response date: 24th August 2022
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Dudley Building Society

Absolutely shocking

1
Took 2 months to respond to a request to re-finance. Hiked up the monthyl repayments by 18% without explanation. Reviewed on: 14th August 2022

Poor underwriting process

1
The society has massive delays on underwriting mortgages. The excuse is low staffing. They also change timescales without warning. Reviewed on: 10th August 2022

Dudley Building Society Branch Review

5
Always a friendly face and help. Reviewed on: 31st July 2022

Dudley Building Society Branch Review

5
Very friendly staff and very happy with the service they provide. Reviewed on: 31st July 2022

A Customer Friendly Society

5
A friendly, helpful workforce. Very knowledgeable operatives on the phone. Very clear information when circumstances change. Good informative website, although sometimes difficult to access. Reviewed on: 25th July 2022
Reply from Dudley Building Society Hi, thank you for your feedback. We would be keen to understand what you found difficult to access on our website so that we can make improvements. Please get in contact with us if you are happy to provide this feedback. Response date: 26th July 2022
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Dudley Building Society

Disappointed service

1
I have a expat mortgage with DBS and the incompetent staff who don’t listen and action what I’m asking for. I want to switch my mortgage and it’s taking ages to complete due to the poor communication and listening skills. Reviewed on: 19th July 2022

Good criteria generally

3
Generally good, but today I have been on hold on two occasions and after 10 minutes asked to leave a message as no-one available and I would get a call back. Call-backs are not being actioned. BDM out of office and mortgage sales email gets a return message saying will respond within 5 days. This is not great service, when you cant speak to anyone at all. Not been my experience with Dudley or regional lenders in the past so quite disappointing. Reviewed on: 14th July 2022

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