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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (138 reviews)

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4.40

Based on 138 reviews, last reviewed 28th Oct 2025

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

5

Dudley is the A-Team! For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to detail... Read more Reviewed on: 28th October 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (138)

Great customer service, always so happy to help and...

Great customer service, always so happy to help and so informative and patient. Reviewed on: 13th June 2024

Staff great, business poor. Avoid

The staff and desire to help is second to none, clearly well trained customer facing staff. However the internal processes and infrastructure is abysmally poor. Took us many months to confirm our mortgage deal, and 32 pieces of CDD to verify it. From then, overpayments follow an overly complicated process. I complained to the Ombudsman about our take-on, they ruled in our favour 6 months ago and recommended Dudley make payment. Since then, Dudley simply refuse to make payment, and are using every trick in the book to dodge their duties. Great staff, really poor running of their business. Would avoid at all costs given the competitive market and many other mtg providers. Not worth the hassle. Reviewed on: 10th June 2024

Kind and helpful service.

Kind and helpful service. Easily assisted me with my query and informed me of what I needed to do. Reviewed on: 7th June 2024

I have been dealing mainly with Claire, who is incre...

I have been dealing mainly with Claire, who is incredibly professional and easy to speak to. Can't thank her enough for her support actually. Reviewed on: 23rd May 2024

Fantastic customer service always

They were so helpful with my first ever mortgage and now the renewal too. Always there to explain things to you in simple, easy to understand terms without judgment and without automatic robots on the phone lines! Reviewed on: 8th April 2024

Friendly, knowledgeable and expedient.

Friendly, knowledgeable and expedient. Exceeded my expectation dealing with my transaction. Reviewed on: 22nd March 2024

Equity Redemption

I found Claire to be very helpful with the matter of my late mothers equity redemption she was very professional and explained clearly the things that I had to do. I would gladly recommend anyone who wanted to use their resources Reviewed on: 22nd December 2023

Mortgage broker

It took a long time to get documents reviewed however i like the system Reviewed on: 17th November 2023

Solution Found

Not the cheapest on the market but have great niche products. Reviewed on: 8th November 2023

Excellent Service

We had a few problems started speaking with Claire Sanders for help and advice.. The commitment from Claire was fantastic as she sorted everything out with kindness understanding and correct advice.. if not for Claire we would have lost the property.. THANK YOU CLAIRE Reviewed on: 22nd August 2023

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