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Dudley Building Society: Mortgages reviews

4.16
Based on 117 reviews, last reviewed 23rd Jan 2025
50% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
8%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
13%

Latest highest rating:

5

mortgage Dudley have been great help. Claire is fab. Reviewed on: 23rd January 2025
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TEST CLAIRE

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
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Malcolm C

About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Dudley Building Society Mortgages reviews (117)

Dudley Building Society Branch Review

5
Son needed to fill in forms, staff very helpful and thorough. Reviewed on: 23rd December 2022

Very efficient and friendly service

5
I always receive a fast and helpful reply to my questions. Reviewed on: 5th December 2022

Fantastic customer service, very very helpful and help in so many ways, and so easy to talk to, i cant i would nog be in my property without their help and support, and thsnk them so much

5
Fantastic builfing society, so very friendly and so understanfing, cant reccomend enough so happy we're with dudley building society thank you so much Reviewed on: 1st December 2022

Dudley Building Society Branch Review

5
The staff are very friendly and helpful. Reviewed on: 30th November 2022

I was working abroad and the Dudley could not have been more helpful

5
I was able to keep in contact at all times even though I was in the Middle East and I was able to secure a mortgage over 3 years which was perfect as it finished just before I retired Reviewed on: 16th November 2022

Do not use! 16 weeks and still no offer

1
DO NOT USE! If I could give 0 star I would. If you value your mental health please do not use Dudley Building Society. After paying an almost £500 fee for a mortgage application (which so many other mortgage lenders do not require) and being reassured by them (and stated on their website) that their lead time for application was 6 weeks, after weeks of chasing, bad communication, mistakes on their part, 16 weeks after my application was submitted, still no mortgage offer despite my broker providing everything required. It was a week before I was due to exchange and still no offer so went with another lender who were excellent and turned an offer round in less than a week. It took Dudley 8 weeks to instruct a valuation and 8 weeks later there was still no valid report due to errors on their and the surveyors part. They do not respond to complaints simply 'reject' them. I actually believe them taking a fee and not proving the service in the timescales stated in the original communication and on their website is not only in breach of the consumer act, but is also fraud. Please do not use them, please do not hand over your money to them. The constant chasing, the constant 'you will have it next week' is mentally draining and has caused me so much anxiety and stress (which they do not care about) I wouldn't want anyone else to do through that. Reviewed on: 4th November 2022
Reply from Dudley Building Society Thank you for your feedback, we're really sorry to hear that you had a bad experience. We are currently looking into what happened during your application, and we sincerely hope that we can provide you with some resolution. Response date: 7th November 2022
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Dudley Building Society

Friendly and supportive

5
Claire Sanders was amazing today. I am an existing customer needing help with a move and she really helped with solutions and not just words. Makes me happy to be with Dudley and will always recommend. Thank you Claire Reviewed on: 20th October 2022

Friendly and community spirited

5
We have had a mortgage now with the society for nearly thirty years and I have to speak as I find, they are amazing, through the tough times, we have had a few, they listen, advise and they treat you with respect and kindness as much as if You were about to deposit a million pound. Thank you so much to Claire Sanders, Gemma and Laura and the team Jane Reviewed on: 31st August 2022

Great service and very understanding every time , take time with any issue

5
My experience has been great with Dudley Building society they have supported me in a very big way and each time took time listening to me please please have your mortgages with Dudley building society you dont need to struggle great proffesional who will listen and guide you too . Reviewed on: 27th August 2022

Help with mortgage areas

5
Claire sandres has been very helpful and supportive. I have been going through financial and medical difficulties Claire has guided me through the process and her advice has really helped not just financially but mentally too. Reviewed on: 24th August 2022

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