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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

I have been dealing mainly with Claire, who is incre...

I have been dealing mainly with Claire, who is incredibly professional and easy to speak to. Can't thank her enough for her support actually. Reviewed on: 23rd May 2024

Fantastic customer service always

They were so helpful with my first ever mortgage and now the renewal too. Always there to explain things to you in simple, easy to understand terms without judgment and without automatic robots on the phone lines! Reviewed on: 8th April 2024

Friendly, knowledgeable and expedient.

Friendly, knowledgeable and expedient. Exceeded my expectation dealing with my transaction. Reviewed on: 22nd March 2024

Equity Redemption

I found Claire to be very helpful with the matter of my late mothers equity redemption she was very professional and explained clearly the things that I had to do. I would gladly recommend anyone who wanted to use their resources Reviewed on: 22nd December 2023

Mortgage broker

It took a long time to get documents reviewed however i like the system Reviewed on: 17th November 2023

Solution Found

Not the cheapest on the market but have great niche products. Reviewed on: 8th November 2023

Excellent Service

We had a few problems started speaking with Claire Sanders for help and advice.. The commitment from Claire was fantastic as she sorted everything out with kindness understanding and correct advice.. if not for Claire we would have lost the property.. THANK YOU CLAIRE Reviewed on: 22nd August 2023

'A Griffin Savings like' mortgage lender

I am a mortgage admin and I have had a case in since 14th June- the service is slow, the portal has requirements from 2 other banks that are unrelated to the case and apart from James Green, the helplines have been terrible and seem to not want to help The case is agreed subject to val - val report is fine however it has taken over 15 days to get picked up. For document requirements to be reviewed it takes 12+ working days even if it is only a reply to an enquiry. Overall if you need an offer in 2 months- this is not the place. A shame Reviewed on: 22nd August 2023

Genuinely - the worst

Where to start, deal with this half baked, wholly incompetent, bone-idle company at your peril. A simple re-mortgage, of a BTL property with LTV of 60%, proven equity, a two-year AST lease with stable income and two owners with stable jobs an demonstrable incomes has taken 5 months to complete. Why? Because Dudley have shown incompetence to another level, leaving us stuck paying a sky-high SVR on our existing product for 3 months. At each step, they have failed to understand, asked for extra information, misplaced and lost documents, asked the same question multiple times, failed to update us on case progress and shown all round incompetence of which I have never encountered before. I can go into so much more detail, and have to the Ombudsman and my local MP, but am limited to a word count on this box. Long story short - avoid, avoid, avoid. Worth paying a higher rate and fixing with another provider. Reviewed on: 20th July 2023

Reply from Dudley Building Society We're sorry to hear about your experience. We are currently looking into your application to understand what happened to cause delays, and we encourage you to get in contact with us if you wanted to discuss anything further. Response date: 21st July 2023

Extremely happy with 10 years of great service

I have just cleared my mortgage and not stress how happy I have been with the service provided from my first dealings right to the last where I was helped by Grace and as usual it was friendly, polite and efficient Reviewed on: 12th July 2023

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