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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (951 reviews)

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4.79

Based on 951 reviews, last reviewed 15th Oct 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Thank You, NatWest for a Truly Outstanding Service! I don’t think banks get the appreciation they truly deserve, especially when they’ve already taken steps to protect you before you even realise you’ve... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (951)

Good simple cash back credit card.

Good simple cash back credit card. Used this for many years. Can select when to claim the cash back so can let it build up before I claim it via the app. Easy to use. Reviewed on: 23rd August 2024

Great little reward account

Minimal activity required on the account to get the £5 reward monthly and then you have a range of rewards to choose from or simply to withdraw the £5 to your account. Reviewed on: 23rd August 2024

So helpful when I locked myself out of my account go...

So helpful when I locked myself out of my account got me back in under 10 minutes Reviewed on: 23rd August 2024

Reward voucher not accepted, B&Q

Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the account. although the hedge cutter is on B&Q website to order, but because it is packed san£ shipped by another company for B&Q they do Not accpt th3 voucher as payment. NatWest said they would escalate the complaint, didn’t hear anything ! Made a complaint and have not heard anything. Try to get AI to understand is impossible. Why do I bother with NW Reviewed on: 20th June 2024

No interest on account, but gives access to savings

No interest on account, but gives access to decent regular saver Reviewed on: 6th June 2024

Fantastic App, able to run the all my accounts with...

Fantastic App, able to run the all my accounts with ease using the app, but with great customer service to back it. Reviewed on: 4th June 2024

It's fine.

It's fine. I don't really need or expect much from a bank account. The app, however, is bereft of the features pioneered by monzo et Al such as pots, payments can be slow. Reviewed on: 24th May 2024

Cashback and stooze

I have a couple NatWest credit cards; one for groceries (1% cashback) and one for stoozing. No complaints. Reviewed on: 24th May 2024

A trusted Bank

I have been with Natwest for many years, if there has been any errors with my account, they have always apologised, and given me say £30 as a gesture of goodwill. Reviewed on: 24th May 2024

I’ve been with NatWest for many years the service is...

I’ve been with NatWest for many years the service is always 100% top level when needed. They always answer your questions or get back to you. Reviewed on: 24th May 2024

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