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NatWest: Reward Account reviews

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4.79
Based on 987 reviews, last reviewed 18th Apr 2026
3100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026
Dawn's avatar
Dawn

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025
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Madalina M
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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Rewards

5
2% cashback on house hold bills going out by direct debit.... The reward account is fantastic at building up some money for nothing. I leave my rewards building up all year and then transfer the cash into my account at Christmas. Or giving it to charity is a great option as well as trading the money for high street vouchers. The mobile app is also fantastic, this is where I transfer my rewards! Reviewed on: 15th January 2019
Emma 's avatar
Emma

TRUSTED BANK

4
I don't go into the bank very often but they are always very helpful and efficient when I do. You can get rewards for using certain shops and using direct debit to pay household bills. Reviewed on: 13th January 2019
loretta.emery@talk21.com's avatar
[email protected]

Miss

5
bank with many different banks this app is by far the best Reviewed on: 10th January 2019
Chloe 's avatar
Chloe

Mobile App

5
So delighted with the Nat West app, able to manage 98% of my banking needs via the mobile app, no more trips into town for me to do my banking. I even opened up a saving account that pays 1.5% interest, done it from the comfort of my own home, saving money and time. Reviewed on: 10th January 2019
Valerie Neale's avatar
Valerie Neale

Reward me for doing absolutely nothing!

5
Cant believe the great product on offer here with Natwest. I had a normal everyday current account, called up to check my balance and the lovely advisor told me about the Reward account. I didn't have to change my account details, my card or online banking but now I get a money back percentage based on the amount of direct debits I have running though my account. Absolute no brainer!! This little pot of gold will build up and will help me buy something special for that special person in my life! Reviewed on: 9th January 2019
Gareth Downey's avatar
Gareth Downey

Mobile App

4
The mobile app is easy to use, has great features including get cash, pending transactions and pin reminder. I would be lost without the app and use it everyday. It makes looking after my finances a lot easy. Natwest offer a competitive rate for products and have banked with them since I was 16 and don't plan to change banks any time soon. Reviewed on: 9th January 2019
Patel2's avatar
Patel2

The mobile app is great!

5
One of the best things about banking with NatWest despite the great service is their mobile banking app! I never even need to call up or contact NatWest directly as the majority of my banking needs or transactions can be done in the app. On the rare occasion that I need help with something I like to use the secure messaging feature which I find really useful and convenient when i'm at work. Reviewed on: 9th January 2019
Flock123's avatar
Flock123

Never an issue

5
I've been with NatWest for over 20 years, never had a problem. Even when I needed to reclaim some historic account charges, they were beyond helpful. Reviewed on: 8th January 2019
ginger's avatar
ginger

Great Service and Plentiful Rewards

5
I used a switcher service last year to move my accounts to Natwest. It was a smmoth process and I immediately started earning rewards on both my bank account and credit card - it really adds up quickly! I am very pleased and wish I had changed sooner. Reviewed on: 8th January 2019
sue21mellor's avatar
sue21mellor

Money for nothing

5
A bank account that does everything you want it to, user friendly online but still has branches if you need them. Literally money for nothing with the rewards account - about to cash out nearly £150 to start the new year, so worth it! Reviewed on: 7th January 2019
Francesca Harrod's avatar
Francesca Harrod

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