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Virgin Money: Essential Current Account reviews

2.85
Based on 138 reviews, last reviewed 4th Jun 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
12%
See only 3 star reviews
7%
See only 2 star reviews
7%
See only 1 star reviews
38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024
Vorny's avatar
Vorny

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024
Gul's avatar
Gul

About this product

The Virgin Money Essential Current Account is no longer available to new customers.

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Virgin Money Essential Current Account reviews (138)

No longer competitive

3
The current account was competitive when I first opened it and competed with other easy access savings. At 2% it is still reasonably competitive for a current account but does not compete with savings accounts and the linked products are outshone elsewhere as well. Reviewed on: 30th July 2023

Good communication

4
Easy to use and convenient use app a lot Reviewed on: 2nd June 2023

A good experience

4
Simple bank account with savings account. Works as expected. No problems when using the app or online banking and never issues sending payments. Would recommended. Reviewed on: 1st June 2023

Great company

5
Easy to use app, kept upto date with everything Reviewed on: 11th April 2023

One Year Anniversary

5
I have had this account for just over one year now. I have had absolutely no problems at all. Any queries I have had have been dealt with very quickly. Reviewed on: 11th April 2023

Modern

5
Fresh easy way to bank with a money tracker Reviewed on: 7th April 2023

Easy simple account

4
The current account is simple, easy to use and has a few great features. The app lets you do almost anything with your money including cashing cheques and managing your budget. Any transfers I've made to my savings account or to my partner at another bank have gone through almost instantly, whereas his bank takes a day or two to actually move the money. I've hardly ever had to go into a branch, but whenever I have I've had a good experience. Reviewed on: 6th April 2023

Appalling

1
Hidden costs terrible customer service quick to take money but poor to credit it back, avoid avoid avoid Reviewed on: 5th April 2023

Long way to go

2
While the Virgin Money Essential Current Account itself is decent, the accompanying mobile app leaves a lot to be desired. The app's lack of features and poor design make it frustrating to use, and it is in need of a major overhaul. If you value a good mobile app for your banking needs, this account may not be the best option for you. Reviewed on: 3rd April 2023

Odds on being ariound in 5 years

1
What a horrible organisation to deal with. Call centre sends you to website which sends you back to call centre which tells you that you have the wrong department but promise they won't cut you off this time when they put you on hold. (They do). No one takes ownership at all. Keep your money under the mattress instead! The Clydesdale was not always great to deal with but were much better than this shower! Reviewed on: 28th March 2023

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