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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.73

Based on 138 reviews, last reviewed 4th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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Virgin Money Essential Current Account reviews (138)

okay

Competitive interest rates when compared to the big banks. However, online banking page is not the best and telephone banking is terrible with very long wait times. Reviewed on: 28th February 2023

Still waiting to hear from Bereavement Team

Over a year passes since my fathers death and I haven't heard from the bereavement team since after they sent back all documents. Cannot recommend this Mickey Mouse Bank at all. Reviewed on: 18th February 2023

Not great, not terrible

The app is a pain in the neck, it frequently has problems and now no longer even works on my ipad. Otherwise ok Reviewed on: 4th February 2023

getting no better

I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer! I have found Virgin Money to be unhelpful and/or uninformed on every contact. There is no 'Customer Service' to speak of and I am looking to change banks soon. Reviewed on: 2nd February 2023

GOOD ACCOUNT WITH SOME BENEFITS

I like the account, it gives you real-time information on all your transactions, and has a few worthwhile benefits like cashback and no foreign currency charges. Reviewed on: 1st February 2023

Avoid at all costs

Ignorant customer service, rude and arrogant! dissatisfied or disgruntled employees!. Avoid at all costs. I'm still waiting on my application being approved Been waiting for nearly 4 months now, I’ve contacted Virgin money so many times This is getting ridiculous. This is what you call a Staff sabotage prevents business growth Reviewed on: 21st January 2023

Liked Yorkshire bank but not virgin

Previously banked with Yorkshire bank, if I missed a payment, I paid no fees, when Virgin took over they added fees Reviewed on: 13th January 2023

Virgin money joke cant get through on phone however much i try account frozen

Saw good rates opened 2 x current accounts 2 x linked savers and a cash isa. Day one UNABL to get through on phone that continues to today used the phone app made a payment blocked and account account frozen along with mobile app under maintenance now trying to get all monies out and close accounts. Got through twice today 30 mins hold then cut off on both occasions given direct no to fraud dept and guess what on hold transferred then cut off great customer services. Reviewed on: 26th November 2022

Do not use this bank.

At least once a year Virgin Money will lock your account without notification. You'll then spend the best part of a few hours calling them. Avoid this dire service and use a different bank, like Starling. Reviewed on: 25th November 2022

Nasty bank

The staff seem to hate humans and will do everything to be discourteous Reviewed on: 19th November 2022

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