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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 3.07 (146 reviews)

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3.07

Based on 146 reviews, last reviewed 25th Apr 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

12%

37%

Latest highest rating:

5

Virgin Money 'M' current & saver accounts Needed a current account with no overdraft facility, due to tight budgets on a low income. Virgin Money were more than happy to oblige with their 'M' ... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

I am extremely dissatisfied with my experience with... I am extremely dissatisfied with my experience with Virgin Money regarding a recent transaction. The handling of my funds was unexpected and caused se... Read more Reviewed on: 25th April 2026

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

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Virgin Money Essential Current Account reviews (146)

Good & Bad!

Great rates on their accounts and products but the functionality of both the App & Online Banking falls behind competitors sadly. One too many glitches and not as streamlined. Reviewed on: 18th March 2023

terrible

the poorest customer service i have ever experienced. Reviewed on: 16th March 2023

Simple but good

Pretty open and easy to sign up. Easy to use, easy to navigate within the app to find statements, etc. Reviewed on: 14th March 2023

EXCELLENT CUSTOMER SERVICE

Staff very knowledgeable. Great access to information Reviewed on: 11th March 2023

Great

The app is useful but it could be better its not as advanced as Barclay's when it comes to functions. Reviewed on: 10th March 2023

Unpleasant

I think virgin money treats customers who have to use their basic account badly both in branch and online Reviewed on: 10th March 2023

Virgin is the best

Excellent and prompt customer service Reviewed on: 10th March 2023

My first bank in the UK

This is the first and only bank for me when I came to the UK. I rented a room as a long-term tenant and the other banks said that was not an acceptable address proof, which is ridiculous. All I need was just putting some cash into a current account. Reviewed on: 10th March 2023

Virgin Money

Better interest rate on a current account Reviewed on: 10th March 2023

okay

Competitive interest rates when compared to the big banks. However, online banking page is not the best and telephone banking is terrible with very long wait times. Reviewed on: 28th February 2023

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