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Virgin Money: Essential Current Account reviews

Name: Essential Current Account
Rating: 2.99 (138 reviews)

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2.85

Based on 138 reviews, last reviewed 4th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

12%

38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

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About this product

The Virgin Money Essential Current Account is no longer available to new customers.

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Virgin Money Essential Current Account reviews (138)

No one answers the phone

They do not solve problems because there is no way to contact anyone. They never answer my calls. This means I can't access my money, it is locked away behind a number that is forever on hold. Appalling way to treat customers. Reviewed on: 28th September 2022

Worst bank ever

This is one of the worst banks which freezes and blocks customer accounts and I found them to be racist to me in doing so. Avoid. Reviewed on: 27th September 2022

Contacting customer service

I have been trying to make contact for over a week to no avail. Keep getting the please hold which then transforms to experiencing high number of calls the latest was at 8:02am. Have to use telephone as my nearest branch was closed Reviewed on: 10th September 2022

Just godawful

Just godawful. Consistently on hold for at least 40 mins. One alert where they asked me to contact them. After over an hour on hold, I gave up and tried another number. They looked at the account and said there was nothing wrong - although they verified that the alert had indeed come from them. Then online account was blocked - again, spent ages on hold on a Sunday when their hours were showing as open. But then it had to be referred to another department and they weren't open until Monday. So tried again on Monday and got everything resolved in about 5 mins - but was on hold for 45 mins to get there. So many problems with their new system. I really hope they get this sorted soon because it's a miserable experience having to deal with their very inaccessible customer support and appalling wait times. Reviewed on: 15th August 2022

Just godawful.

shame they are leaving rural communities without a branch

I have been with Clydesdale who are now Virgin Money for over 20 years, fabulous service at the branch and a great app for ordinary services. It is now online or go 50 miles to the nearest branch and no face to face for the real personal service. It is a pity and one that may make me move something I never thought I would consider Reviewed on: 8th August 2022

EXCELLENT replacement for Yorkshire Bank

I was Phished recently. VM detected this and drew my attention to the problem within MINUTES. The whole business was resolved at no cost to me within 24 hours. OUTSTANDING service Reviewed on: 31st July 2022

Nothing is ever an issue.

Couldn’t recommend a better bank account to deal with. I find the app really useful. The live chat aspect is really helpful and can help without phoning. Reviewed on: 25th July 2022

Incredibly poor application process and customer service

DO NOT WASTE YOUR TIME! Really disappointed with the customer service my fiancee and I received in trying to apply for a joint M plus savings account. We applied online, had issues with the application not registering postcodes and also not processing my fiancee's application alongside my own but rather creating a completely new seperate application although it was activated through the joint link that was sent to us via email. Then over a month on from this not being registered we had several phonecalls to Virgin Money, being held on hold for hours only to finally have the application completed for my fiancee over the phone. There was then radio silence for another 3-4 weeks only to call up again today and be told by one assistant that there is a problem with the application that the sales team will fix on our behalf. Then to wait on hold for another hour to be told that the there is nothing the team can do and that we have to reapply again from scratch. Zero communication to us throughout the time when there was issues with the account, staff tried to push the application along but only when we put pressure on through calls to only be put back to square one and not have an account set up by the end of this process. The final customer service rep, offered no support in investigating what the cause of the issue was or how long we had been struggling with this process. Incredibly poor customer service, not helpful in trying to get us to apply. Reviewed on: 18th May 2022

Awful bank - just playing at it !!

I wouldn't trust these clowns with a custard pie, let alone your hard earned money. After being an existing customer and trying to open a new account I was told on three separate occasions that the account was being processed by administration, on my 4th call i asked how did they know it was being processed, the reply - because we have asked it to. I questioned who have you asked, the person didn't know, I asked which department deals with new account processing, the person didn't know, i asked what is the name of your supervisor, the person didn't know, I asked if they were currently in an office, they said they were and it was in Clysebank. I asked if the building was on fire, who would sound the alarm and what would they do to escape, they didn't know? I asked who is the CEO of Virgin Bank, they didn't know. AND THESE ARE THE PEOPLE DEALING WITH YOUR MONEY. Get real Virgin, stick to flying planes and air baloons and let proper trained bankers handle money!! Reviewed on: 13th May 2022

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