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Valanky Fernandes

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Review of the Virgin Money, Essential Current Account:

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BAD BANK EVER

I have been with virgin money for three years ,suddenly they close my account without giving me a notice or they called me, as my regular wages were coming into the account ,first they close my app than when I called customer line to check quick balance its automated saying the balance is zero. Than again I called than after one and half hour somebody answered but it still saying I don't have any balance but she was rude and cut my call ,again I called but this time after one hour same other rude answered but she told me go in the bank ,I went the the bank they check my details and they printed the mini statement showing its zero, and its good on same day I received my wages I showed them my pay slip and than the rudest manager came and she called someone in their head office and than after nearly waiting there for 2 hours she told me someone will call me from the bank I went home , i waited for five days than i called back to customer service again that time they told me my wages are there but I need to go back to the bank and withdraw. This bank is wast of time and money ,please close your accounts from them and go to other provider. DON'T SEE THE ONE STAR THERE THINK I HAVE GIVEN 0000000000....ZERO....0000 Reviewed on: 5th October 2022

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