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John Reid

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Review of the Virgin Money, Essential Current Account:

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Need new people at top to run this company

This bank is the worst bank I have dealt with phoned twice today after waiting over 30 minutes this evening and then getting through only to be told my sort code no was dealt with another department unbelievable I was on to the ombudsman this week about another complaint and was told virgin had a back log of complaints no wonder the people at the top should be embarrassed about how this company is run I would suggest the people at the top making big money should do the right thing and empty there desks and leave and let people that know what they are doing run the company you shouldn't need to wait over 30 minutes for a phone to be answered I once thought virgin money was a good bank but not now it's the worst bank I deal with and in my opinion it isn't run properly so that says to me the people at the top need replacing and quickly before they leave I suggest they go and answer the phones for a couple of weeks they may learn how a bank works? a good idea I'd say. Unsatisfied customer. John. Reviewed on: 3rd October 2022

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