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first direct: Personal Loan reviews

Name: Personal Loan
Rating: 4.42 (12 reviews)

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4.49

Based on 12 reviews, last reviewed 17th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

25%

3 star

2 star

Latest highest rating:

5

Personal loan Got a personal loan around 8k…instantly accepted Reviewed on: 17th April 2025

Latest lowest rating:

1

Very unhelpful Highly disappointed by the rate offered and by realising how disinterested they were in helping me out In a moment of difficulty where I was suffering... Read more Reviewed on: 30th June 2017

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About this product

First Direct personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our First Direct personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a First Direct personal loan, we'd love you to write a quick review too.

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first direct Personal Loan reviews (12)

Personal loan

Got a personal loan around 8k…instantly accepted Reviewed on: 17th April 2025

A good experience from start to finish.

A good experience from start to finish. I had a loan with natwest which had an APR of 19.9% first direct offered me 3.3% so switching was a no brainer Reviewed on: 23rd May 2024

Never any problems

I had two personal loans with first direct as banking customer, its so simple to apply, on the phone polite customer service & on the app a very fast response with fair interest rates. They are professional bankers who are human beings and consider every application. Reviewed on: 31st May 2023

Loan

I recently got a loan from first direct and I must say I was impresses. I didn't know I would've gotten it so soon and it came in the right timing. Reviewed on: 8th February 2023

Excellent service, friendly advice

Excellent professional service from friendly knowledgeable staff. Items arranged rapidly and perfectly Reviewed on: 11th August 2022

Faultless Service

I applied for a personal loan with First Direct. From start to finish the service was just first class! The person I spoke with was friendly, thorough and thoughtful of my needs. I would highly recommend First Direct to anyone who has had bad customer service in the past. They have restored my faith. Reviewed on: 9th July 2020

LOAN REVIEW

I received the loan the same day so no issues there. however, i wanted it for debt consolidation and there were no checks to see if i had used the funds for this Reviewed on: 7th June 2020

Approachable lender

Needed a loan when transitioning from one job to another and they were very approachable Reviewed on: 1st May 2020

Easy to apply for and funds given quickly

I needed a personal loan to consolidate some debt and they were helpful and efficient in assessing my needs and enabling me to get the loan I needed Reviewed on: 27th April 2020

Quick and simple

Very quick and easy to organise as an existing customer. Reasonable interest rate too Reviewed on: 10th February 2019

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