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first direct: Personal Loan reviews

Name: Personal Loan
Rating: 4.42 (12 reviews)

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4.49

Based on 12 reviews, last reviewed 17th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

25%

3 star

2 star

Latest highest rating:

5

Personal loan Got a personal loan around 8k…instantly accepted Reviewed on: 17th April 2025

Latest lowest rating:

1

Very unhelpful Highly disappointed by the rate offered and by realising how disinterested they were in helping me out In a moment of difficulty where I was suffering... Read more Reviewed on: 30th June 2017

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first direct Personal Loan reviews (12)

Personal loan

Got a personal loan around 8k…instantly accepted Reviewed on: 17th April 2025

A good experience from start to finish.

A good experience from start to finish. I had a loan with natwest which had an APR of 19.9% first direct offered me 3.3% so switching was a no brainer Reviewed on: 23rd May 2024

Never any problems

I had two personal loans with first direct as banking customer, its so simple to apply, on the phone polite customer service & on the app a very fast response with fair interest rates. They are professional bankers who are human beings and consider every application. Reviewed on: 31st May 2023

Loan

I recently got a loan from first direct and I must say I was impresses. I didn't know I would've gotten it so soon and it came in the right timing. Reviewed on: 8th February 2023

Excellent service, friendly advice

Excellent professional service from friendly knowledgeable staff. Items arranged rapidly and perfectly Reviewed on: 11th August 2022

Faultless Service

I applied for a personal loan with First Direct. From start to finish the service was just first class! The person I spoke with was friendly, thorough and thoughtful of my needs. I would highly recommend First Direct to anyone who has had bad customer service in the past. They have restored my faith. Reviewed on: 9th July 2020

LOAN REVIEW

I received the loan the same day so no issues there. however, i wanted it for debt consolidation and there were no checks to see if i had used the funds for this Reviewed on: 7th June 2020

Approachable lender

Needed a loan when transitioning from one job to another and they were very approachable Reviewed on: 1st May 2020

Easy to apply for and funds given quickly

I needed a personal loan to consolidate some debt and they were helpful and efficient in assessing my needs and enabling me to get the loan I needed Reviewed on: 27th April 2020

Quick and simple

Very quick and easy to organise as an existing customer. Reasonable interest rate too Reviewed on: 10th February 2019

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