Nationwide Personal Loan Reviews

Ratings based on 24 reviews Last review 4 months ago

Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to...

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Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Nationwide personal loan, we'd love you to write a quick review too.

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Your Personal Loan Reviews (24)

23rd March 2020

Disgraceful service / support

Disgraceful customer service and banking facility....

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Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

10th June 2018

Where others reject Nationwide,studies then accepts

Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving...

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Had great difficulty changing a "Balloon" payment on a vehicle which was via the "people's car" to a better rate loan which could be paid off early peicemeal.AA Bank of Ireland useless via internet or phone..Nationwide made my day.via Phone saving over 11% over the life of the loan.Smashing.

6th May 2017

Great rates and service , hassle free

Nationwide are highly recommended for loans , their rates are always competitive and their loans are hassle free . Easy to connect with online banking and clear statements

16th March 2017

Excellent, very helpful

I was looking for a personal loan and as I am already a customer of nationwide I thought I would check online using there no obligation quote service. I entered all the details they needed and was asked to ring them to process the application further....

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I was looking for a personal loan and as I am already a customer of nationwide I thought I would check online using there no obligation quote service. I entered all the details they needed and was asked to ring them to process the application further. The number was easy to find and the employee on the other end was very helpful, the whole process was quick efficient and stress free. Would definitely recommend banking with them and looking into other products services they have on offer.

24th December 2016

Nationwide loan

I was after a good loan deal and the Nationwide one was the best product I could find in terms of length and interest rate. I was accepted and the loan went through very quickly and I was well-informed every step of the way. The information was very...

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I was after a good loan deal and the Nationwide one was the best product I could find in terms of length and interest rate. I was accepted and the loan went through very quickly and I was well-informed every step of the way. The information was very clear and I was very happy with the whole process from start to finish.

28th March 2016

Easy

Wanted a loan as I was buying a new car. Nationwide offered me a good rate and i got a speedy decision from them. The money was transferred to my bank account quickly without any hassle. staff were helpful throughout the whole process

24th February 2016

Top customer service to relieve concerns

Missed a loan payment after forgetting to transfer funds from another account. After paying the missed payment via debit card via the automated system I received several texts to contact them in regards to my account. Rang the Nationwide and...

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Missed a loan payment after forgetting to transfer funds from another account. After paying the missed payment via debit card via the automated system I received several texts to contact them in regards to my account. Rang the Nationwide and explained the situation and they put my mind at rest straight away explaining that the transaction may take a few days to process but it's nothing to worry about, and to ring them again if it doesn't go through by next week.

4th August 2015

Offered a £5k personal loan at an amazing time

I was offered a £5k personal loan with Nationwide at a time when we were going through some financial difficulty. The rate we were offered some incredibly low and it helped us to put us back on the right path. I'm not quite sure if it was coincidence ...

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I was offered a £5k personal loan with Nationwide at a time when we were going through some financial difficulty. The rate we were offered some incredibly low and it helped us to put us back on the right path. I'm not quite sure if it was coincidence or they knew we could use the helping hand, but thankful either way.

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