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Nationwide: Personal Loan reviews

Name: Personal Loan
Rating: 4.19 (36 reviews)

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4.19

Based on 36 reviews, last reviewed 13th Mar 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

19%

2 star

14%

Latest highest rating:

5

The loan was easy to apply for and easy to understand! The loan was easy to apply for and easy to understand! I feel that my needs were listened to and they were friendly but fair in explaining what was ac... Read more Reviewed on: 28th February 2024

Latest lowest rating:

1

They say they are there for their members, but if yo... They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

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About the Personal Loan

Nationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Nationwide personal loan, we'd love you to write a quick review too.

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Nationwide Personal Loan reviews (36)

They say they are there for their members, but if yo...

They say they are there for their members, but if you need help. They just brush you under the carpet. Reviewed on: 13th March 2024

The loan was easy to apply for and easy to understand!

The loan was easy to apply for and easy to understand! I feel that my needs were listened to and they were friendly but fair in explaining what was accessible, and what wasn't. They're super clear in explaining how it works and the steps to get there. Reviewed on: 28th February 2024

Very poor customer service

I took out a Personal Loan a couple of months ago and then decided wanted to settle it early so I rang the Personal Loan Department over 2 weeks go to ask for a settlement figure and letter/email. I needed something in writing from them. They gave me the figure verbally and said they could not email it to me but it would be posted to my home address and it would take around 5 working days. Still not received it to date. I have phoned a couple of occasions over the last 2 weeks and was told it would be on its way but still nothing. Phoned yesterday and was told that they have had IT problems (not my problem!) and there was a delay with statements and settlement figures going out in the post. I did get cut off due to poor signal and I was on my way to work so was not able to call back. I phoned the Yeovil branch today to try and see if there is anything they could do but apparently they do not have access to the personal loan system (even though they are the same company) and therefore they would not be able to print anything at branch level. Having looked at my records, she also told me that in fact my request for a settlement letter had not been activated (2 weeks ago!) and hence why I hadn't received it so the IT problem was a lie! The lady I spoke to at the branch said she would contact the personal loan department and see if they are able to get something sent through to the branch in the post which should be through by tomorrow, but we will see. I just feel we are now in the 21st century and Nationwide you need to move with the times!! Very disappointed!! Reviewed on: 26th January 2024

Comfortable process

It was good to talk to everyone at nationwide and go through the application process. They were very helpful and supportive when I needed more information, explaining or details. I would happily recommend them. Thank you. Reviewed on: 31st May 2023

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