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first direct: Cash ISA reviews

Name: Cash ISA
Rating: 3.88 (8 reviews)

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3.95

Based on 8 reviews, last reviewed 31st Jan 2020

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

3 star

2 star

25%

Latest highest rating:

5

Great human interaction It’s always great to feel important enough as a customer to experience that human to human interaction when so much of our lives means virtual interac... Read more Reviewed on: 24th January 2020

Latest lowest rating:

1

Cash ISA review Worst rate & I don't really not want to save with FD as their customer service is excellent beyond words but they leave me know choice. Reviewed on: 31st January 2020

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About the Cash ISA

First Direct ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with First Direct is really like. Oh, and if you have experience using a First Direct ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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first direct Cash ISA reviews (8)

Cash ISA review

Worst rate & I don't really not want to save with FD as their customer service is excellent beyond words but they leave me know choice. Reviewed on: 31st January 2020

Great human interaction

It’s always great to feel important enough as a customer to experience that human to human interaction when so much of our lives means virtual interaction - bravo First direct keep it up! Reviewed on: 24th January 2020

Brilliant

Can't fault them in any way. Customer service is brilliant Reviewed on: 9th February 2019

Good service

Good incentive to switch and easy to get to on phone but too much paperwork Reviewed on: 6th November 2018

Great customer service

Happy that Apple Pay is offered, decent app for checking online banking and phone service is always brilliant and very quick. Polite and being talked to like a human helps a lot. Reviewed on: 12th September 2016

Excellent reliable service

I have banked with First Direct since they started, and have never - in more than 20 years - had anything less than top quality service. They answer the phone quickly, their phone operators are always friendly and highly competent, their account security systems are rigorous yet not too onerous for the customer, and they are highly efficient in sending statements, text balances etc on time. More recently, their online and mobile facilities have been introduced and, typically, work extremely well without glitches. I cannot recommend them highly enough. Reviewed on: 11th September 2016

Great customer service is the key!

Every time I contact First Direct they are always pleasant, quick and available. Reviewed on: 30th August 2016

Interest Rate

Although this is convenient for me as it is instant access and I have a 1st Account, the interest rate is so low and constantly being reduced that I am going to shop around to try to find a better rate. Reviewed on: 18th February 2016

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