10th April 2018
Easy to use and excellent customer service
A high quality bank that never fails to deliver the service I look for in a bank and a credit card.
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Your Credit Card Reviews (10)
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10th February 2018
COOP
The CoOp bank have the best service and the best credit card. I have been with them for 35 year and will never change.
31st May 2017
Used to be good
Ok for emergency purchases would think that being a current account customer the rate would be better and you would get their cheapest deals without having to apply
3rd April 2017
Excellent Service and Bank
Always quality and supportive staff in banks, supported over the phone with any needs I've had. A+
6th February 2017
Useful cashback, good for local Co-op shopping, website complicated.
The online service is more complicated than my other bank accounts when it comes to signing in! (4 steps) Delay in adding new transactions but overall a useful card, used for all general household shopping with the exception of online purchases , for...
Read moreThe online service is more complicated than my other bank accounts when it comes to signing in! (4 steps) Delay in adding new transactions but overall a useful card, used for all general household shopping with the exception of online purchases , for which a different credit card is used with a much lower credit limit.
8th December 2016
Great perks
I get lots of little treats, dividends and money-off vouchers!
16th February 2016
A bit hit and miss
The Co-op bank can be a bit hit and miss. They messed up some of my credit card statements which caused me to get late payment charges last year so I was not a happy bunny!
29th August 2015
Loyalty seems to count for nothing when it comes to the Co-op
I had a Co-op credit card for years and used it regularly. As I got older I was paying it off in full but early on they were getting interest from me on a regular basis. I had a habit of losing it however and did have to call a few times for...
Read more I had a Co-op credit card for years and used it regularly. As I got older I was paying it off in full but early on they were getting interest from me on a regular basis. I had a habit of losing it however and did have to call a few times for replacements and here they were fine.
The problem started when I lost it a few days before Christmas. I phoned to cancel it and was told that the new one would arrive soon and it did. The following week I received a letter to say that the limit was now less than 10% of what it had been due to a missed payment before Christmas. When I checked they were right, but it had been missed before I reported it lost yet nothing was mentioned on the phone.
I phoned to let them know that the £500 was no good to me and as I had been with them for so long and run the account well, asked could they raise it. They refused and said they would see how things went and they did eventually raise it but no where near what it had been so it was time to go.
All in all, they are fine if things are going well, but make a mistake and they don't want to know. They managed to change what had been my error into a lost customer.
