The Co-operative Bank: Credit Card reviews

Name: Credit Card
Rating: 3.17 (30 reviews)

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3.17

Based on 30 reviews, last reviewed 12th Jun 2023

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

36%

17%

23%

Latest highest rating:

5

Credit card online security The credit card stopped being accepted for online purchases. The agent who dealt with the issue over the telephone was first rate and sorted everythin... Read more Reviewed on: 9th March 2023

Latest lowest rating:

1

Unreliable Credit Card The bank has a systems problem and keep blocking on-line payments made by their Visa Credit Card for security reasons without justification…..can take... Read more Reviewed on: 12th June 2023

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About the Credit Card

The Co-operative Bank Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do The Co-operative Bank customers like? Find out more about the The Co-operative Bank Credit Card by reading our trusted Smart Money People reviews. You can also write your own The Co-operative Bank Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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The Co-operative Bank Credit Card reviews (30)

Unreliable Credit Card

The bank has a systems problem and keep blocking on-line payments made by their Visa Credit Card for security reasons without justification…..can take up to an hour on the phone to get the block lifted! Reviewed on: 12th June 2023

Don't get this card, most abusive and unhelpful bank in the UK

My mother is in an end of life care bed. She cannot manage her own affairs- that task is left to me, her only living relative and next of kin, with power of attorney. Someone has spent some money on my mothers card, not a lot, but enough to cause problems because I, living in Australia cannot pay the card from home. I have informed the coop bank about this over the phone, at some expense and difficulty, but was dismissed summarily by their call centre. All that happens is the bank send letters which I get months later threatening my mother with escalating forms of legal action. DO NOT BANK WITH THESE ELDER ABUSERS Reviewed on: 26th April 2023

Credit card online security

The credit card stopped being accepted for online purchases. The agent who dealt with the issue over the telephone was first rate and sorted everything out. The card now works perfectly. Reviewed on: 9th March 2023

Debit card saga continues

Debit card lost 17/1. Notified them within 20 minutes. Told card plus pin re-issued. Never arrived. Repeatedly told them. They said wait. 14 working days later I gave in to getting a card sent again. Arrive on 6th working day. Unable to pay bills all that time or buy food and fuel. Or pay my hotel. The latest debit card arrived but pin illegible. More phonecalls, more phone this number but told the got umpteenth time to phone credits..their secure messages take 5 days to read. You reply, wait another 5 days. No point of action by staff taking first phonecall. It's like pass the hot potato and a blame game. Why the first person can't take action when told there's a problem is bizarre. Latest debit card scenario. The police helped me get the Pin read. Then I discovered I couldnt pay bills on line with it. Back to Co Op. Phone this number. Told again no phone credits. No reaction to getting someone to phone me. Made the point again. Told to use the secure message again taking 5 days. Then got another message. Phone these numbers in week. Told again. I've got no phone credits so I've a half useful debit card but no means to pay car insurance, giffgaff, hotel bill, motorbike insurance, or buy online goods. On and on and on this saga goes. I've was forced to re route a payment to Nigeria to get money to my wife in Nairobi. Thanks to no debit card. These people have no concept of customer intervention by the shortest route. In this day and age that's savage, which is why the reviews are so bad... Reviewed on: 19th February 2023

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