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The Co-operative Bank: Credit Card reviews

Name: Credit Card
Rating: 3.06 (33 reviews)

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2.62

Based on 33 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

15%

27%

Latest highest rating:

4

They are a good bank, Always helpful, They are a good bank, Always helpful, but can sometimes be a bit over zealous with the fraud bit, stopping sending payments, but I know they are prote... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Like banking in the dark ages Like banking in the dark ages, nothing can be done online or on the app. Security is lax, they wanted me to tell the customer services person an entir... Read more Reviewed on: 23rd August 2024

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About this product

The Co-operative Bank Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do The Co-operative Bank customers like? Find out more about the The Co-operative Bank Credit Card by reading our trusted Smart Money People reviews. You can also write your own The Co-operative Bank Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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The Co-operative Bank Credit Card reviews (33)

Great perks

I get lots of little treats, dividends and money-off vouchers! Reviewed on: 8th December 2016

A bit hit and miss

The Co-op bank can be a bit hit and miss. They messed up some of my credit card statements which caused me to get late payment charges last year so I was not a happy bunny! Reviewed on: 16th February 2016

Loyalty seems to count for nothing when it comes to the Co-op

I had a Co-op credit card for years and used it regularly. As I got older I was paying it off in full but early on they were getting interest from me on a regular basis. I had a habit of losing it however and did have to call a few times for replacements and here they were fine. The problem started when I lost it a few days before Christmas. I phoned to cancel it and was told that the new one would arrive soon and it did. The following week I received a letter to say that the limit was now less than 10% of what it had been due to a missed payment before Christmas. When I checked they were right, but it had been missed before I reported it lost yet nothing was mentioned on the phone. I phoned to let them know that the £500 was no good to me and as I had been with them for so long and run the account well, asked could they raise it. They refused and said they would see how things went and they did eventually raise it but no where near what it had been so it was time to go. All in all, they are fine if things are going well, but make a mistake and they don't want to know. They managed to change what had been my error into a lost customer. Reviewed on: 29th August 2015