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Dominic

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Review of the The Co-operative Bank, Credit Card:

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They don't employ enough staff to serve the Customers!

I switched to the co-op when tesco switched to barclays, could not be doing with blood money. So the co-op is supposed to be more ethical and that is good. However, I have had the card now for 5 months and cannot use it because I have not set up the direct debit for repayments. It is IMPOSSIBLE to set this on online and the only option is to call them up. I have wasted hours upon hours waiting for someone to answer the call but they are ALWAYS "experiencing exceptionally high call volumes"! They are clearly not so ethical if they will not employ the staff to serve their Customer base! Reviewed on: 16th February 2025

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