Debit card lost 17/1. Notified them within 20 minutes. Told card plus pin re-issued. Never arrived. Repeatedly told them. They said wait. 14 working days later I gave in to getting a card sent again. Arrive on 6th working day. Unable to pay bills all that time or buy food and fuel. Or pay my hotel.
The latest debit card arrived but pin illegible. More phonecalls, more phone this number but told the got umpteenth time to phone credits..their secure messages take 5 days to read. You reply, wait another 5 days. No point of action by staff taking first phonecall. It's like pass the hot potato and a blame game. Why the first person can't take action when told there's a problem is bizarre.
Latest debit card scenario. The police helped me get the Pin read. Then I discovered I couldnt pay bills on line with it. Back to Co Op. Phone this number. Told again no phone credits. No reaction to getting someone to phone me.
Made the point again. Told to use the secure message again taking 5 days.
Then got another message. Phone these numbers in week.
Told again. I've got no phone credits so I've a half useful debit card but no means to pay car insurance, giffgaff, hotel bill, motorbike insurance, or buy online goods.
On and on and on this saga goes.
I've was forced to re route a payment to Nigeria to get money to my wife in Nairobi. Thanks to no debit card.
These people have no concept of customer intervention by the shortest route.
In this day and age that's savage, which is why the reviews are so bad...
Reviewed on: 19th February 2023
Lost debit card, failed repeatedly to up their game, cocked up replacement and from 17/1 to now, 18/2 every interaction with them has been tortuous. They seriously compromised by funds during that period,lied, blurted out the party line, take days to respond. They're a catalogue of errors, negligence and complacent. They have no fear of the Financial Ombudsman or court for damages for stress born of incompetence. Even today, illegible new PIN and unable to use my debit card to send money to my wife, pay for phone credits, pay bills.
I rarely advise. But I have to. Do not use.
Put them to the Financial Ombudsman and Sue for damages in court. It's the only way this bank is going to learn a lesson because if it's one thing I've heard from them in the past few weeks it's that nobody complains.
Bad businesses cover up, good ones don't fear transparency.
This one lives by divide and rule. Which is way these review sites are invaluable so we all know balanced truth.
Reviewed on: 18th February 2023
