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Barclays: Help to Buy ISA reviews

Name: Help to Buy ISA
Rating: 4 (33 reviews)

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4.00

Based on 33 reviews, last reviewed 11th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

15%

2 star

Latest highest rating:

4

One step closer to the housing ladder Very helpful team whilst I was setting up the ISA. Reviewed on: 24th January 2026

Latest lowest rating:

1

I have a six year history of utterly awful customer I have a six year history of utterly awful customer service. I have a disability that makes it difficult for me to do anything over the phone because ... Read more Reviewed on: 11th April 2026

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About this product

You can now read Barclays Help to Buy ISA reviews at Smart Money People! If you?re interested in using Barclays's Help to Buy ISA, read our reviews written by people like you, to decide whether Barclays offer the best ISA option to suit your needs. Our reviews come from people that have used this product before, and so are very useful in offering insight into the customer satisfaction rates etc.

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Barclays Help to Buy ISA reviews (33)

I have a six year history of utterly awful customer

I have a six year history of utterly awful customer service. I have a disability that makes it difficult for me to do anything over the phone because of an information processing disorder, but I'm not deaf. Getting Barclays to understand that has been a complete nightmare. I've made so many complaints, and even had to complaint to the financial ombudsman service because of this. And still, six years later, they have the wrong information about my disabilities and how they can support me. Then there's the issue with their banking practice. I moved all my money to my LISA, via the bank account at Nationwide that I paid into the ISA I had with Barclays, but they blocked the transaction. They wouldn't unblock it by talking to me via their live chat, because that would be to convenient for my disabilities. They would only do it by phone, the only communication I can't do it by, and they know this. We'd had years of complaints about this fact. Eventually they said I could come into a branch, but none of them had availability in my area for months. I had to go much further afield to cut that wait time done to weeks. And it was a waste of time. Everything they asked me they could have asked via the live chat. It didn't need to be a verbal conversation. I didn't need to wait for weeks to get access to my own money again. But they forced the most inaccessible option to do this even knowing my disabilities and my communication preferences. I thought I was at least done, and the account would be closed. It wasn't. I found out a couple of days ago that it was still open, even though it should have been closed in December 2024. The same issues with their discrimination were still there. They still had completely incorrect information about my disabilities and support on my account, and all my previous complaints had been removed from my account. So I was right back at square one with their customer service, which is a nightmare I didn't need. It's been more than two days, they still haven't corrected the information about my disabilities and the support they should give, and they still haven't closed my account. They said they had, then a day later, they said they needed the same information I'd give them several times already in order to close my account. What's even more stupid, is that I'm talking to them via their app to use their live chat. They ask me for my name, my email, and my phone number as proof of who I am. All information that can be got from going to my profile on the app, which makes it these most stupid set of security questions to ask, and I told them that, again. I'd been telling them since 2020. If you're going to ask for security questions to someone use them app, who has managed to log into the app, yet you think this might be someone other than the account holder. Don't ask for information that's freely visible on the very same app. Reviewed on: 11th April 2026

One step closer to the housing ladder

Very helpful team whilst I was setting up the ISA. Reviewed on: 24th January 2026

I don’t think the rates are as good as what I could...

I don’t think the rates are as good as what I could get elsewhere. Reviewed on: 24th May 2024

Good product, bad customer service

The Help To Buy ISA product I used for ~5 years functioned well, but the customer service was lacking. The fees, interest rates, and bonus was all as expected, with no surprises along the way, which was very nice. Access to online banking and the mobile app was useful. However, my access to the mobile app was revoked as I didn’t have another account with Barclays, which because inconvenient. There is a clear split in customer service departments between phone, online, and in-person banking. There were times I was passed from the phone banking helpline to online banking bank, to in-person bank visit and back. Each department said the others could fix an issue and theirs couldn’t. It felt like each department was a bit too happy to pass on the work to another department. There was one time I was on hold to Barclay’s phone banking for >9 hours, but this was during Covid, so I could imagine they were struggling at that time. In all: the product itself was good, but the customer service departments need to be more cohesive for an improved customer experience. Reviewed on: 2nd June 2023

Brilliant and Easy

Couldn’t fault Barclays Help to Buy ISA, easy to understand, Barclays customer service is great too Reviewed on: 10th March 2023

Good but poor interest

I opened this help to buy ISA several years ago, when it had a market leading interest rate. This plummeted when Covid came along and it has been incredibly slow to recover. Even now it is considerably lower than most other savings accounts. Reviewed on: 27th February 2023

Low interest rate

Great customer service but the interest rate is very low compared to other banks Reviewed on: 8th February 2023

Decent H2B

Decent Help to Buy ISA, when buying my first house Barclays were pretty helpful explaining how to sort out closing the account properly. Overall it was pretty quick to sort out. Reviewed on: 8th February 2023

Excellent savings

Provides a way to save towards a future endeavour, good app layout, easy to navigate Reviewed on: 14th March 2022

cannot be used for a purchase of more than £250,000

I am a first time buyer who saved for years using my Barclays Help to Buy. I live in Watford and there are no properties for £250K, you might find a run down 1 bed flat but everything is over £300K. I feel miss-led and that I got my hopes up only to be let down horribly. Reviewed on: 9th February 2022

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