The Help To Buy ISA product I used for ~5 years functioned well, but the customer service was lacking.
The fees, interest rates, and bonus was all as expected, with no surprises along the way, which was very nice.
Access to online banking and the mobile app was useful. However, my access to the mobile app was revoked as I didn’t have another account with Barclays, which because inconvenient.
There is a clear split in customer service departments between phone, online, and in-person banking.
There were times I was passed from the phone banking helpline to online banking bank, to in-person bank visit and back. Each department said the others could fix an issue and theirs couldn’t.
It felt like each department was a bit too happy to pass on the work to another department.
There was one time I was on hold to Barclay’s phone banking for >9 hours, but this was during Covid, so I could imagine they were struggling at that time.
In all: the product itself was good, but the customer service departments need to be more cohesive for an improved customer experience.
Reviewed on: 2nd June 2023
Over the past 3 years I have seen the MoneyFarm platform grow and transform into what it is today, all the while performing at a top notch level. Through thick and thin I have watched as they place trades, keep my informed of macroeconomic factors affecting my investments, and developed their offering to provide more and clearer insight into portfolio performance.
As far as I am concerned MoneyFarm is the best investment company I use, and I will continue to use in the future.
Reviewed on: 4th January 2022
