Dinesh's community profile page - Smart Money People

Write a review

Newsletter

Go to business site

Viewing profile for,

Dinesh

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Barclays, Basic Current Account:

View on product page

Serious Complaint Mishandled. No Urgency, No Updates

Please think very carefully before banking with Barclays. The mishandling of a serious issue has now resulted in my bank account (with another bank) being frozen, leaving me unable to properly manage my finances and support my two young children. I raised a serious and time-sensitive complaint with Barclays, yet the response from the complaints team has been virtually non-existent. I have received no meaningful updates, no clear ownership of the case and no indication that anyone is treating the matter with the urgency it requires. Despite repeated follow-ups and escalation through the branch manager, there has still been no proper response. What I found particularly upsetting was that when I called Barclays again to explain the seriousness of the situation and the financial impact on my family, I was advised to contact a food bank. The lack of urgency, communication and empathy has been completely unacceptable. This situation is causing my family significant financial stress, yet the complaints team has shown no meaningful sense of responsibility or urgency. The local branch manager has tried to help, but the central complaints handling has been extremely poor. Based on my experience, I would not recommend banking with Barclays. When something serious goes wrong, customers need a bank that communicates, takes ownership and acts quickly. That has not been my experience with Barclays. Reviewed on: 24th September 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.