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Bank of Scotland: Cash Account reviews

Name: Cash Account
Rating: 4.13 (52 reviews)

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4.14

Based on 52 reviews, last reviewed 15th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

21%

10%

Latest highest rating:

4

This is my direct debit account. This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Latest lowest rating:

2

Customer Service There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is i... Read more Reviewed on: 13th January 2022

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About this product

Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really like. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Bank of Scotland Cash Account reviews. Together, we can make financial services work better for everyone.

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Bank of Scotland Cash Account reviews (52)

Excellent bank

Bank of Scotland are always happy to assist and help when calling their helpline or visiting the store Reviewed on: 14th November 2018

Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts Reviewed on: 8th November 2018

Lousy interest rates but quick to charge fees

Long term accounts getting a fraction of 1% interest, changed agreed overdraft costs to their benefit. Reviewed on: 8th November 2018

Good bank

Never had problems in bank which iv been with for over 20 yr Reviewed on: 5th May 2018

great everyday account

staff always available in branch always helpful Reviewed on: 4th April 2018

Very user friendly

very easy to use online accounts and good customer service if an issue happens to arrise. Reviewed on: 11th December 2017

Reliable bank

I have banked with BOS for many years and find them to be very reliable, approachable and friendly Reviewed on: 8th November 2017

Excellent Basic Account

Despite this being only a cash account you have full online banking facilities and a debit card. Online banking has been glitch free. Reviewed on: 8th November 2017

Approachable Organisation

I was made redundant and due to that my credit and financial health was utterly destroyed. BofS were the only bank to offer me practical help and secured me a current account when RBS took away my only one. Reviewed on: 7th November 2017

Too many costly mistakes.

Made way too many mistakes on telephone banking. Lost a payment to BT which made my accounts late causing a massive fine an closure of my company. Cancelled my credit card (which I still had) when I reported my bank card stolen.. Wouldn't pay funds from my bank account to my credit card by telephone banking without credit card number. Cheeky brat in a branch laughed at me when I made a comment about their poor performance . Reviewed on: 6th November 2017

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