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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2234 reviews)

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4.82

Based on 2,234 reviews, last reviewed 7th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

The worst bank for buiseness. The worst bank for buiseness. I Applied for a buiseness overdraft which was excepted. They took out a £200 fee Then blocked my buiseness account. Now ... Read more Reviewed on: 7th June 2024

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Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2234)

There when you need them

I switched mid way through 2019 as an RBS customer that was asked to leave for a large payout. Outstanding service from Metro, reliable points (yes more than one!) of contact and my accounts team are delighted with the digital platform. 10 months in and I’m still delighted. Thanks Metro. Reviewed on: 13th January 2020

The best customer service and totally professional

As a practising firm of accountants, we are pleased to recommend Metro Bank to our business clients and and personal clients. Reviewed on: 13th January 2020

Easy, convenient and customer focused

From the minute I walked in the service was phenomenal. The staff can't do enough for you and everything is done on the day, and I mean everything. I walked out with an account opened, my card and online banking done! Reviewed on: 13th January 2020

Excellent

Held my main business current account with Metro for a year now and I cannot praise the bank enough. Finally love my bank. Reviewed on: 13th January 2020

Simply incompetent

There is not a single thing that they do well. this includes a minimum current account balance, even when the linked savings account has adequate reserves. Only a fool would bank with them. Reviewed on: 7th January 2020

Innovate or Die

Metro bank not only is the only bank out there innovating, but their innovations are very client focussed Reviewed on: 17th December 2019

Easy to deal with

when we first started our business, we researched banks and the traditional banks made it so difficult as a start up. Metro on the other hand couldnt have made it easier. The ability to talk to someone in branch is refreshing. Reviewed on: 25th November 2019

Good solid hassle free business banking

Have been banking with Metro for years with my business account, never had any problems with them. I can always check my account and their staff are friendly and helpful. Reviewed on: 22nd November 2019

Unparalleled service

This bank provides the kind of service I used to get elsewhere. No where else seems to provide relationship management in the same way these days Reviewed on: 4th November 2019

Appalling Treatment From This Bank !

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows! Reviewed on: 11th May 2019

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