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Zempler Bank (formerly Cashplus): Business Account reviews

Name: Business Account
Rating: 4.81 (7003 reviews)

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4.80

Based on 7,003 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

I remember cashplus when they started. Well done guys Joshua was helpfull and polite. Great customer service Reviewed on: 16th October 2024

Latest lowest rating:

1

Avoid Zempler bank. I have been banking with Zempler for 2 years. Recently i received a payment from a client and subsequently received an email stating my account is tem... Read more Reviewed on: 15th January 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank (formerly Cashplus) Business Account reviews (7003)

Avoid Zempler bank.

I have been banking with Zempler for 2 years. Recently i received a payment from a client and subsequently received an email stating my account is temporarily restricted. They advised this is a routine check that can be resolved same day or within upto 72 hours. The time passed and i am yet to receive a response. They have not asked for any documentation or anything. I have been calling daily and receiving different answers, i have offered to provide invoices etc. They do not understand this has resulted on us loosing a valuable customer, delays on a project where we have to pay cancellation fees and as a business without a bank account to do further trade. We can not pay people or be paid. Net loss to date is approaching 50k and they think this is a joke where they can hold money just because they want to. Reviewed on: 15th January 2025

Bad experience

I had very bad experience with this bank.They stop my account without any reason.i contact with customer service alots of time they not give me any valid reason to block my account. 7 weeks gone they not tell me anything about my account. Reviewed on: 28th October 2024

I received a Refunds from company think comms o2 big...

I received a Refunds from company think comms o2 big company £1772. And Zempler hold my money that Refund com from with the invoice i already sent to Zempler. And they are telling me 72h or may this payment go back just waste of time this bank 100% Zero Reviewed on: 16th October 2024

I remember cashplus when they started. Well done guys

Joshua was helpfull and polite. Great customer service Reviewed on: 16th October 2024

Very good and very happy with therm

Very good and very happy with therm Reviewed on: 9th October 2024

I just opened the business account with them and jus...

I just opened the business account with them and just bought my business they froze my card for over two weeks and I have emailed them and made 50 phone calls and every time I talk to them they can’t give any information or anything just telling me to wait I can’t pay my bills I can’t pay my stuff they just useless and every time I call they are very rude and telling me sorry u just have to wait we can’t tell u anything the worst people and the worst bank I have ever dealt with please please be careful with them they are scammers Reviewed on: 30th September 2024

It is easy to manage and very secure.

It is easy to manage and very secure. Reviewed on: 22nd September 2024

As ex soldiers who run an army charity we are disgus...

As ex soldiers who run an army charity we are disgusted with the treatment we are currently enduring with Zemplar. They have froze our accounts for no reason at all apart from someone stealing my mobile phone and me telling the bank They have now decided to lock us out the account where we can not feed ourselves or get home to get our medication we need to control our ptsd. We have been left in a city we are not from with no access to our funds and no one even caring about our problem. Army veterans now forced to have to Walt in Manchester for the bank to release our funds Now almost 24 hrs. Had to sleep rough last night. Didn’t get our medication and can’t leave until we can access money This is a very very dangerous situation that Zempler bank have forced 2 Veterans into who have done nothing wrong apart from let the bank know we had had our phone stolen Reviewed on: 18th September 2024

Steer clear of this 'financial institution'

Steer clear of this 'financial institution' the emergence of a Chinese-style social credit system in the UK, whereby if your political beliefs don’t align with the progressive ‘values’ of banks and payment processors you can lose access to their services!! Reviewed on: 2nd September 2024

My advice nobody go with this bank.

My advice nobody go with this bank. This is us absolutely terrible customer service they block my account £10,000 in there and they don’t give me the reason why my account has been blocked from Cashplus and now they change me to Two different bunk, which is they don’t give me the reason on my account I lose my business because of them so please nobody go with this bank. They are very bad customer service and I emailed them for about four weeks. I called them and no one answer my question. No one return my money back. Reviewed on: 25th July 2024

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