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Zempler Bank (formerly Cashplus): Business account reviews

Name: Business account
Rating: 4.82 (8355 reviews)

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4.81

Based on 8,355 reviews, last reviewed 19th Aug 2025

100% decrease in 5 star reviews

in the past 90 days

77% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I had a great experience with Zempler Bank. I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate ... Read more Reviewed on: 7th June 2025

Latest lowest rating:

1

The bank restricted and eventually closed the accoun... The bank restricted and eventually closed the account, causing significant delays in accessing funds (3+ months). Communication was slow and often unc... Read more Reviewed on: 19th August 2025

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

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Zempler Bank (formerly Cashplus) Business account reviews (8355)

The bank restricted and eventually closed the accoun...

The bank restricted and eventually closed the account, causing significant delays in accessing funds (3+ months). Communication was slow and often unclear, leaving uncertainty about timelines and processes. Customer service was polite but unable to provide concrete answers, which made the experience frustrating and disruptive Reviewed on: 19th August 2025

Do not use!!

Reviewing on here was my last resort but I think it is important other business owners are made aware that this bank is not suitable as a business account. I have two business accounts and make regular payments between them. On a random occasion, although Zemplar could see that multiple payments have been made from my other business account into Zemplar, decided to restrict the account, I am assuming due to the large amount. However it’s a business account not personal so large amounts are to be expected. I understand they are obliged to do checks to protect people. I then proceeded to send 4 different types of proof of payment. 3 of them were from their verified list. On 4 occasions they have rejected the proof of payment. I am unable to use the business account in this time. The money I transferred to zempler still hasn’t been returned to my business account and when you call up they tell you 24 hours for the proof of payment r be reviewed. There is no way that this can be expedited so you are just left waiting. The customer service cannot call the relevant team who verify the proof of payments and so you are left in limbo. I have clients to pay and as a business owner this is extremely frustrating. A simple call from the relevant team would have solved this. This bank is therefore not efficient for a business owner. It is not enough to just say you offer business accounts but the account must actually be fit for purpose. Reviewed on: 31st July 2025

Always taking £0.30

Always taking £0.30 from every transaction from bank is totally unacceptable and am planning on closing my account soon as they have not benefits for customers Reviewed on: 18th July 2025

I had a great experience with Zempler Bank.

I had a great experience with Zempler Bank. The staff was always helpful and professional, and the services were efficient and reliable. I appreciate how easy it was to manage my banking needs, and I would definitely recommend Zempler Bank to others. Thank you for the excellent service Reviewed on: 7th June 2025

Great for cash management

Great for cash management - and business support Reviewed on: 22nd May 2025

the customer service people are very informed and po...

the customer service people are very informed and polite when I ring yup and always answer my query quickly great to do business with and hoping for a long partnership with yourselves and keep yup the good work chat soon to you all Reviewed on: 18th May 2025

I will never open an account with them again

It is a disaster to deal with this so-called bank and its unprofessional staff. In spite of the fact that my account was opened and I was given the banking info, my account was closed a few days later, which caused me a lot of stress and inconvenience. Reviewed on: 18th May 2025

Blocked my account because my card was returned, now...

Blocked my account because my card was returned, now I'm £3k out of pocket - lol, what a joke. Reviewed on: 6th May 2025

I’m happy

Just straight forward and easy to use Reviewed on: 29th April 2025

Quick to open and great communications

Quick to open and great communications Reviewed on: 29th April 2025

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