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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Fast and friendly

I switched to Metro bank because I was annoyed at never being to get to RBS during their opening hours. Metro is open every day and they have lolipops for my little girl. The staff are great and the experience is always a good one. Reviewed on: 4th November 2015

Overall Experience at Metro

When I opened a current account with Metro I was impressed that I could receive the card and pin there and then to be able to use, so I didn't need to wait around, however online banking was not so easy and helpful. I had to make several phone calls and went to the Metro Branch 5 times to get my online banking up and running. I understand they may had issues but the Head Office was not helpful as it was not very efficient of a bank to not be able to set up online banking Reviewed on: 26th August 2015

Great opening times and genuinely friendly, helpful staff.

I switched to Metro because my previous bank always seemed to be closed. Metro is even open on Sunday, so I never have to miss time from work to go to the bank. The staff are very friendly and helpful and I have no complaints at all, they even have lollipops which my daughter loves! Reviewed on: 10th August 2015

Rockstar service

I actually enjoy going into a Metro bank branch. The staff are friendly and seem to know what they are doing...which makes a great difference! Reviewed on: 10th June 2015

Lovely bank with great customer service, i will recommend, better than other UK street bank

In general this bank serves me right they need to get more branches Reviewed on: 30th October 2014

Awesome bank, love everything about Metro bank

Joined Metro bank to see just how good they really are. I must say I have been pleasantly blown away by how good they are. The feeling I get when walking into into the holborn branch isn't like any other bank I know. Staff actually want to be helpful. Overall highly recommended Reviewed on: 12th October 2014

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