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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 25th Mar 2026
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026
Petr's avatar
Petr

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
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Anton
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great Banking Service

5
Lost a credit card in machine at the door - manager opened machine and gave it back to me. That would have been a two week hassle with any other bank. Drew Kingston upon Thames Reviewed on: 10th November 2017
William Morrow's avatar
William Morrow

Simply Excellent

5
I drove 100 miles to open my account and it was worth it. Whenever I'm in a branch of Metro, it's consistently great service. As the branches steadily expand northbound; I'm looking forward to the day that I can sack my existing bank. Reviewed on: 10th November 2017
C Brown's avatar
C Brown

Defies description

1
A cowboy bank that employ people directly from the Vicky pollard School of customer services with a high turnover of staff and average age being around 19 years old my experience has been damaging and I wouldn’t go near any Metro Branch unless it was the The underground of Paris !! Reviewed on: 8th November 2017
Ezra Benson 's avatar
Ezra Benson

Easy to use

5
Really easy to use. Bank cards printed there and then. Using a photo for identification. Decent app. No transaction fees in Europe for foreign currency. Open at reasonable times. Great bank but shame it is only in London. Reviewed on: 8th November 2017
Celia Smith's avatar
Celia Smith

Shite

1
Sent letter to head office. They didn't bother to reply. Reviewed on: 8th November 2017
Terry Ross's avatar
Terry Ross

Great customer service

5
I went in to open my account. The executive was very warm and friendly. The best thing is assurance that my account will be open within a day, which many other banks couldnŠ—Èt, other banks gave me appointment after weeks l. Metro bank tops in customer service and makes your banking experience great. Reviewed on: 7th November 2017
Anonymous's avatar
Anonymous

The best customer service ever!

5
Metro Bank offers nothing but the highest and best level of customer services I have ever experienced in the 21st century. Reviewed on: 7th November 2017
J Prime's avatar
J Prime

Fantastic service

5
Metro Bank has excellent service, from the card and pub issues on the spot, to the UK call centre and the cash machines indoors. Oh and the money machines for converting your change for free! Simply fab! Reviewed on: 6th November 2017
Louise Moore Dutton's avatar
Louise Moore Dutton

Great to deal with

5
The friendliest and most efficient and professional bank I have ever dealt with and I am 63 years of age. Reviewed on: 6th November 2017
Andrew James's avatar
Andrew James

Awful bank

1
This bank seems like the best thing since sliced bread until you get into 6 months of the account, the issues then start. The call centre team are rude and useless. Reviewed on: 6th November 2017
Daryl's avatar
Daryl

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