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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

The best customer service ever!

Metro Bank offers nothing but the highest and best level of customer services I have ever experienced in the 21st century. Reviewed on: 7th November 2017

Fantastic service

Metro Bank has excellent service, from the card and pub issues on the spot, to the UK call centre and the cash machines indoors. Oh and the money machines for converting your change for free! Simply fab! Reviewed on: 6th November 2017

Great to deal with

The friendliest and most efficient and professional bank I have ever dealt with and I am 63 years of age. Reviewed on: 6th November 2017

Awful bank

This bank seems like the best thing since sliced bread until you get into 6 months of the account, the issues then start. The call centre team are rude and useless. Reviewed on: 6th November 2017

Missing Some Custom

As a bank they only open accounts in store, so they are keeping many potential customers at a disadvantage really which surely is discriminating against people who are unable to get into store ! Reviewed on: 5th October 2017

Bullys

Today Metrobank advised me after a review of my account that it will be closed, no explanation or time to arrange alternative banking. I raised with them the issue how they are producing false balances on accounts after checking my account at 4 am when they reconcile pending balances they take out the money with duplicate pending encroaching on your balance. Leaving customers with less money than they think. Check it out on your app at night. I want to hear from anyone who has had this experience of negligence, in particular, with this perception that they have with an abandonment of a duty of care. I am pursuing legal action [email protected] Reviewed on: 5th October 2017

Super helpful and responsive

I love Metro Bank. Their long opening hours are brilliant when you only have a short lunchbreak and the entire world seems to want to pay in a cheque at the same time as yourself! I've had to call their 24 hour support phone number on a few occasions and always had helpful people and had my problems resolved quickly. I've even tweeted them questions and they respond quickly via that too. I've always found store staff polite and helpful too and I like the additional services they provide such as the Magic Money Machine and refunding Battersea Dogs & Cats Home rehoming fees! Reviewed on: 23rd August 2017

Worst bank ever

Everymonth they seem to charge me for missed direct debit payments and dont help those in need of financial problems Reviewed on: 23rd June 2017

Great service from a 7day a week bank

Open when I want to bank and friendly staff with a relaxed atmosphere Reviewed on: 22nd June 2017

Best bank ever

Love the customer ethos, friendly people and little touches. Reviewed on: 21st June 2017

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