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Rob Leo

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Review of the Metro Bank, Current account:

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Poor service and unfair account closure.

On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card that had not been activated. A staff member was hostile, accused me of not following instructions, and raised an unrelated debate about his nationality. He refused to assist and did not apologise. As I left, a large male employee—later identified as the assistant manager—approached me aggressively, shouting, “Go! Go, out of here!” He moved towards me in a threatening manner. When I asked if he believed his physical size could intimidate people, he replied, “Yes.” He continued shouting outside the branch in broad daylight, clenching his fists and making threatening gestures. I felt genuinely fearful of physical assault and called the police. The next day, Metro Bank emailed to say my account would be closed on 28 May 2026, citing “following a review” with no further explanation. A letter cited a breach of Term 11.2, which they apply to threatening behaviour, fraud, or illegal account use. I had done none of these things. I am a vulnerable customer, assessed by the DWP as having Limited Capability for Work due to a mental health condition. Metro Bank’s conduct caused me significant psychological distress. Reviewed on: 10th June 2026

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