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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

International Love for Metro Bank.

I have never had a better banking experience, I currently Live in Japan. And Upon leaving the UK I closed every one of my bank accounts apart from HSBC and Metro Bank! When it comes down to it, the staff at metro are the best, there always friendly, everyone is ready to help and there are always well informed about all of your needs- In the rare case that they arent they can always quickly find someone who can help you. I have plans to close my HSBC bank down after 15 years because of there incompetence, however, I can guarantee I will never close my Metro bank account. Banking with them is a pleasure. Reviewed on: 18th April 2017

Really easy to apply, fast card service.

Great team in my Milton Keynes store, always willing to help no matter the proplem. Reviewed on: 4th April 2017

excellent service

friendly well trained staff that offer a free bank account and local service Reviewed on: 11th February 2017

Not the best customer service experience

They are u able to be flexible regarding bank charges Reviewed on: 3rd February 2017

welcoming people but no interest

its a welcoming branch in my locality but the problem i have with the account is i get absolutely no interest payed on my account at all which is a disgrace Reviewed on: 1st February 2017

Great benefits for free current account

Free transactions in Europe, 24/7 call centre, long opening hours, no monthly charge for account Reviewed on: 18th January 2017

AMAZE(ING)

Brilliant customer service always, nothing is too much trouble, overall fantastic bank! Reviewed on: 18th January 2017

The best customer service I've seen in a bank in a long time

I've always been curious about Metro Bank, first bank to open on the high street in over a 100 years so I never opened an account due to worries. However 6 months ago I decided to become a Metro Bank customer and I wouldn't go back. At first I only opened the account as a current account on the side, however after receiving such fantastic customer service where everyone in the bank made me feel welcome and valued I switched my previous account to Metro Bank so they were my main bank. I've recommend Metro Bank to a lot of people now and all of them have also agreed and the majority have also opened an account aswell. Metro Bank is such a refreshing change to the banking industry and I'm glad I joined the revolution! Reviewed on: 18th January 2017

Amazing

Just amazing servicing of my acc Reviewed on: 18th January 2017

Excellent customer service

Excellent bank, customer service is great and has opening hours to suit workers. Only criticism is when will they open more branches in the North Reviewed on: 28th December 2016

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