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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Easy to use app good customer service

Easy to use app good customer service Reviewed on: 15th April 2024

Friendly staff, great support, however, low interest...

Friendly staff, great support, however, low interest rates Reviewed on: 16th February 2024

It was really easy to open a savings account with Me...

It was really easy to open a savings account with Metro. Their app is easy to use and makes managing my finances much simpler. Reviewed on: 15th February 2024

Great customer service and excellent opening hours

Great customer service and excellent opening hours Reviewed on: 15th February 2024

Terrible user experience

Terrible user experience on the app, everything seems overcomplicated. Reviewed on: 15th February 2024

Great bank .

Great bank . Good service for customers Reviewed on: 10th February 2024

Brilliant bank.

Me and my two daughter use your bank. We have had to deal with a few problems, however the problems are quickly dealt with after I visit my local store. Friendly staff and always able to help Reviewed on: 1st February 2024

Fraudulent Bank.

Let fraud happen to my dead mothers account. When you make purchases on your own card they block it. Worst bank in existence. Reviewed on: 24th January 2024

Still waiting....6 weeks later!!

After reading their advertising stating that you could open an account in 10 minutes, I went to my local branch to open a current account. I was met by a member of staff and went through the process by showing my ID, stating that I've lived at the same address for 39 years and have an ''Excellent' credit score according to the credit score companies. There was something which prevented me from opening the account there and then apparently. She told me that the bank would get in touch with me by phone or email within 7-10 days. The following week I called into the branch again only to be told that sometimes there is a delay in contacting me. Now it's 6weeks later and still no contact from them. In the meantime I went to Santander and opened an account with them which was completely open within a week! Reviewed on: 3rd December 2023

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