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Metro Bank: Current Account reviews

Name: Current Account
Rating: 4.88 (10569 reviews)

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4.86

Based on 10,569 reviews, last reviewed 2nd Apr 2025

800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great bank very secure and very good customer service Great bank very secure and very good customer service Reviewed on: 2nd April 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro Current Account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current Account reviews (10569)

Incompetent

Daughter had a suspicious transaction flagged on her account to the point they blocked her card but still released payment 2 days later and refuse to refund saying although the transaction was flagged it wasn't illegal Reviewed on: 27th July 2023

Great bank

Very happy with this bank, nothing is too much trouble for the staff, always happy to help Reviewed on: 21st July 2023

Metro bank

Great staff,superb opening hours that can accommodate everyone, and if you need bank card replacing,do it on site there no waiting ten days relying on unpredictable post. It's a no brainer Reviewed on: 11th July 2023

AVOID THEY WITHHOLD YOUR CASH

BEWARE. THEY DO NOT LET YOU WITHDRAW YOUR MONEY! I understand this bank does not have branches in all cities. This bank is not accepted at local post offices either. So you have to go to pay to use ATMs or go into town. As a disabled person these limited ways of withdrawing cash were causing issues as I wanted more than the maximum daily limit (£300) in one go. So I called the customer service line and received the all clear for a “large” cash withdrawal - I do not class £1000 as a large withdrawal. However, I had to withdraw the money in 5-10 minutes. I told the representative I was not near a bank that day. I was told to call back when I was outside the bank/ATM and wanted to withdraw the money. Two days later I did just that. The first representative had me explain the situation. I was then passed to her colleague. Where no information was passed on and I had to repeat myself. I was told it would be a two minute call. 30 minutes later I still have the extremely unhelpful representative asking me to hold and asking for a second time why I want to make “such a large withdrawal”. I was stood in the bank, not good for my disability after several failed spinal fusions and a chronic pain sufferer. The representative was not in any way empathetic to the fact I had special assistance on my file. He did not increase my withdrawal limit. He would not put me onto a manager. Absolutely livid I drove home, frozen food thawing due to the amount of time spent on the phone to metro at a bank where I could withdraw the monies securely. I called “customer service” again - I use this term loosely for this “bank”. I request to speak to a manager. After 20 minutes I’m told I can speak to a supervisor not a manager. I said that I wanted to speak to a manager to make a formal complaint about staff withholding MY money. So I then ask to close my account. I’m then asked “why”… Seriously? - they can see my notes and brief exchanges with the current advisor. I’m then told the current advisor cannot do this, I’d have to be put through to a different department. Whilst on the phone to this authoritarian money withholding pathetic excuse of a bank I’m on my laptop opening a new account. I find they can switch my account and will pay me to do so. So I put the phone down whilst holding for the closure department and do a switch online - with a real bank that lets me have a daily limit of £1000 if I want it, no 5-10 minute window to get my cash and single use. My message to everyone about this institution is to avoid them. Your money is not safe here. The fact they don’t want you to withdraw cash proves that. TO METRO - IT IS MY MONEY IF I WANT TO WITHDRAW IT AND SET IT FIRE THAT IS MY BUSINESS NOT YOURS. HOW DARE YOU! DISGUSTING! Reviewed on: 7th July 2023

Overall very good

Good experience Easy to use mobile app Very friendly staff Reviewed on: 25th June 2023

Froze my account 3 yrs

Metro bank froze my account and denied me access to my safty box, would not speak to me, said the complience team is looking into my account. This bank was being investigated for clients doing businesses in some countries off the radar and I had visited Cuba too often for their liking. After 3 and a half yrs they gave me access to my belongings.. after I complained to the banking ombudsman. They had drilled my safty box and checked its contents.. AVOID THIS BANK, EASY TO OPEN AN ACCOUNT BUT HARD TO GET YOUR MONEY OUT... WILL BE THE FIRST BANK TO COLLAPSE. Reviewed on: 13th June 2023

Must have bank

Friendly, welcoming bank , quick and easy to open up accounts .only bank you get your card the same day or if u loss one 2 , don't need your card if you forget it as photo is attached to your account for easy security access. Reviewed on: 6th June 2023

Excellent service

Excellent, helpful customer service. Feel secure banking with Metro Bank, as it is possible to easily talk to a knowledgeable agent face to face about the products, instead of trawling through online banking to find answers. Easy and straightforward and quick to organise a bank account for my daughter(17). How to save, was explained to her. Reviewed on: 5th June 2023

Best bank ever

The easiest and best bank to deal with, unreal customer service 24/7, 365 days, if your not banking with metro Bank then what are you actually doing with your life, absolute game changer Reviewed on: 3rd June 2023

Excellent and Prompt Banking Service

Metro Bank is one of the best in banking experience. They are professional and have qualified staff to respond to customer needs. Reviewed on: 1st June 2023

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