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Review of the Metro Bank, Current account:

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Metro knows nothing about account switching

I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my account as outstanding to the debt agency. This left a nasty footprint on my credit score. I applied for credit with my new bank which was declined due to my credit score. I had to borrow money from a friend… embarrasing. I complained and Metro admitted the mistake. The offered me £50. I declined as I felt it did not reflect fair compensation for the impact this had on me. Reviewed on: 22nd January 2026

Review of the Metro Bank, Current account:

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Account switching feels like sour grapes

I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the general moral of the employees. At first Metro Bank was a breath of fresh air but that changed and it feels as tired as banks always were. I used the current account switching service offered by my new bank/building society. All seemed to go well up to the point where my balance was meant to be moved over. Metro Bank neglected to move my overdrawn balance to my new bank and set my account balance to zero. Metro Bank then went to mark my account as outstanding and reported me to the credit bureaus. I immediately walked to my nearest Metro Bank store to pay the outstanding balance but the cashier said that is not possible. She raised this with the account switching team. I contacted the customer services and asked to pay the outstanding which was then sorted out over the phone. I also made a complaint. (In the past, I had always maintained a very high credit score) This left a nasty footprint on my credit score and when I asked my new bank for credit, this was refused as my credit score was rubbish. This put me in an awkward position as I was forced to ask family for a loan. I made a complaint Metro Bank. The complaint was upheld and they apologised for the way they treated my account switch. They offered £50 compensation. I then contacted them and said that I do not need the £50 anymore as I have resolved my problems but I do not feel that £50 nearly compensates for the difficult position that their handling of my account switch put me in. They maintained that £50 was all that was on offer. I declined this offer again. If there was any doubt of changing bank accounts, this had now been put to rest. Reviewed on: 14th January 2026

Review of the GoHenry, GoHenry prepaid card:

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Pretty good except for fees

It is a good way to help teach your kids about money and give them access to money and tech whilst protecting them with controls. I appreciate these are good features but i dont see why i have to pay for this service while other banks offer free services. Reviewed on: 26th March 2021

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