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Jan

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Review of the Santander, Cash ISA:

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Santander should NOT be in business.

The following has happened more than once to family friends who do NOT do finance on line but in the branch. They have transferred several ISA's to Santander it depends who you see in the Branch but there are more INEFFICEINT customer services than Efficient. Numerous phone calls to customer services regarding NOT receiving paper work for the investment that tells them How much in the account the interest rate & the maturity date. 3 packages of terms etc. Went into Branch about it 4 wks ago it will be sent !! Still waiting Today another visit to branch it seems there is nothing they can do about the problem!! Eventually a another staff member intervened. It was decided they could print the details off. Once given the paper work the lady of the couple said she felt like crying. Low & behold they were given 2 copies of the exact terms & conditions she already had. They were left speechless & DONOT know where to turn next. Reviewed on: 10th November 2026

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