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Review of the Santander, All in One Credit Card:

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Paranoid patronising treatment of customers

Santander has twice blocked payment to legitimate companies. The first time they blocked my credit card and I had to wait 10 days for a new one plus then change the number on all websites I deal with. The second time they blocked payment to my plumber then blocked my access to the app so I couldn't check my accounts. They told me to phone a number which was closed for the weekend so I had to spend the morning driving to the nearest city to get a monitored number, wait 20 minutes for it to be answered then phone the plumber to check his bank details, which were correct. After several hours they agreed to pay the bill and allow me access to my account. Patronising paranoid treatment of a customer with no apology. I was furious! Reviewed on: 2nd November 2026

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