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Santander: Loan reviews

Name: Loan
Rating: 2.43 (56 reviews)

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2.37

Based on 56 reviews, last reviewed 28th May 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

27%

55%

Latest highest rating:

5

Quick and easy application approval. Quick and easy application approval. Bit fiddly to make overpayments Reviewed on: 11th March 2025

Latest lowest rating:

1

Title: After 5 years of loyalty, Santander turne... Title: After 5 years of loyalty, Santander turned their back on me when I needed them the most. I’ve been a loyal customer of Santander for over 5 ye... Read more Reviewed on: 28th May 2025

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About this product

Santander personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Santander personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Santander personal loan, we'd love you to write a quick review too.

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Santander Loan reviews (56)

Title: After 5 years of loyalty, Santander turne...

Title: After 5 years of loyalty, Santander turned their back on me when I needed them the most. I’ve been a loyal customer of Santander for over 5 years. I’ve always done everything by the book: my salary has been paid into this account every single month, I’ve made regular deposits, never had any issues, and always trusted this bank with my finances. But now, when I’m facing a serious issue involving an international company that fraudulently took my money — and I have clear proof that I am entitled to get that money back — Santander has done absolutely nothing to help. No support. No interest. No protection. They simply don’t care. Instead of assisting a long-term, responsible customer in a time of real need, they’ve completely abandoned me. Five years of trust and loyalty, flushed down the toilet. When it really mattered, Santander showed their true colors: they’re only there when things are easy — when something goes wrong, you’re on your own. This is not a bank you can rely on. If you care about your money and peace of mind, stay far away from Santander. I’m deeply disappointed, frustrated, and honestly disgusted by how I’ve been treated. Reviewed on: 28th May 2025

Quick and easy application approval.

Quick and easy application approval. Bit fiddly to make overpayments Reviewed on: 11th March 2025

Very straightforward and fast process.

Very straightforward and fast process. Easy to manage through the app. Interest rate was in line with what was advertised. It was actually 2nd time I've used it, first time was a higher amount and had no issues with early repayment. Reviewed on: 26th February 2025

Hugely misleading APR%

My bank is Santander and I checked how much APR a loan of 7k would be for a new car with them - was quoted 7.5% preliminary. Went through the eligibility checker, and was then quoted 9.9%...higher, but still better than all other lenders. I did a complete application and received an email 10 mins later quoting a APR of 16.9%!! I have a perfect credit score and have banked with them for 8 years. Called to ask about this and was told to look out for a letter within the next week to confirm the APR. Letter received 2 days later with no info about APR whatsoever, just an activation code for this loan. Called again today and was told to wait up to 2 weeks for another letter which will tell me the correct APR percentage, but that I could accept the loan in the meantime, and they will honor the 9.9% I was originally quoted. Obviously I am not going to sign the contract and 'accept' a loan with an APR of 16.9% in the hopes that they will honor the lower amount. So I now either need to wait 2 weeks and hope for the best, or go with another lender and get another hard search on my file. Totally misleading and unethical as a bank. The repercussions of customers doing multiple credit checks seems to mean nothing to them. AVOID. Reviewed on: 24th January 2024

Cheapest Loan I Found

I took out a Personal Loan with Santander which was an excellent offer at a great interest rate. It enabled me to consolidate my debts giving me a reduced payment. The extra money I'm saving on monthly repayments certainly comes in handy in this current climate. The loan was done on line quickly and securely and the loan was agreed and in my account within 5 days. The process was so easy. I would definitely recommend Santander for a loan and all banking needs Reviewed on: 1st August 2023

Easy and fast!

Amazing efficiency with my online application and so fast to both respond and then send me the money. This money was a big deal and it helped. Big thanks to Santander and I highly recommend this service if you bank with them. Reviewed on: 7th April 2023

Misleading interest rates!

I applied for a loan with Santander to consolidate some other debts I have. My Experian credit score is 999 (Excellent). Equifax and TransUnion scores are also in the excellent band, so I thought I'd have a high probability of receiving the advertised 5.9% APR. I submitted my application, which was accepted - but at the astronomical rate of 18.9% APR!!! This is almost credit card levels of interest, and was far higher than the current loans I have. As such, I have NOT taken them up on this outrageous offer. I've now got a hard search on my credit file which is not good. It seems Santander are taking advantage of people. If someone with an excellent credit score is being offered this rate, I'd hate to imagine what others would get. Their website states up to 26.9% could be offered. Daylight robbery if you ask me! Reviewed on: 30th March 2023

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Super rate

Great bank. It was very easy to get a personal loan. Reviewed on: 14th January 2023

Lost time, credit score and an opportunity because of them

Very upset, lost time and credit score on them. So, I did a personal loan application and got accepted. I signed the documents and was told through the process to wait for a letter with a code so that the money can be deposited. I waited for couple of weeks and nothing. I informed them and was told to apply for a new code on the site. I did that and still nothing and now the loan offer expired... So, damaged my credit score, lost about a month time and now they tell me to apply again... Awful and this will be the reason I am going to move my mortgage out the first chance I get. My case number: OLA1664177733098 Reviewed on: 27th October 2022

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